Kimberley Lane
Brampton,Ontario
Summary
Detail-oriented Administrative and Operations Professional with over 10 years of administrative and front-office experience and nearly 20 years of customer service expertise across education, retail, and management environments. Recognized for professionalism, discretion, and efficiency in fast-paced settings. Highly adaptable and dependable, with proven success supporting students, staff, and leadership teams while maintaining accurate records and streamlined daily operations.
Overview
17
17
years of professional experience
Work History
Registrar & Operations Specialist
Skilled Trades College of Canada
Oakville, Ontario
06.2025 - Current
- Manage student registration, enrollment records, scheduling, and academic documentation.
- Main accurate and confidential student files in compliance with institutional policies.
- Serve as first point of contact for students, faculty, and visitors, providing professional front-office support.
- Coordinate daily campus operations, including class scheduling and administrative workflows.
- Support instructors and leadership with reporting, documentation, and operational needs.
- Assist with audits, compliance requirements, and internal process improvements.
Course Materials & Store Manager
Sheridan College for Follett Corporation
Brampton, Ontario
06.2019 - 08.2024
- Supervised, interviewed, hired, and trained new staff members.
- Collaborated with faculty departments on enrolment numbers, course materials, kits, and textbook forecasting.
- Coordinated sales promotions and implemented sales strategies.
- Managed inventory receiving, reconciliation, and stock control.
- Supervised and delegated tasks to staff.
- Assisted and oversaw cash handling procedures.
Customer Service Cashier
Dollar Tree
Brampton, Ontario
05.2021 - 06.2022
- Delivered friendly and efficient customer service.
- Processed returns and resolved customer complaints.
- Unpacked, stocked, and maintained merchandise displays.
Hostess & Busser
Caffe Demetre
Brampton, Ontario
04.2019 - 02.2020
- Greeted and seated guests in a high-volume environment.
- Maintained table settings and dining room organization.
- Demonstrated quick problem-solving skills under pressure.
- Answered phones and provided product and service information.
Jewelry Consultant
Kavar Jewelers
Brampton, Ontario
08.2017 - 08.2019
- Logged and maintained accurate customer records.
- Performed administrative duties including filing, scanning, laminating, and photocopying.
- Supported social media management and content creation.
Child Minding Associate
GoodLife Fitness
Brampton, Ontario
10.2017 - 07.2019
- Supervised and ensured the safety of children in the child-minding area at all times.
- Planned and implemented fun, age-appropriate activities (e.g., games, crafts, reading).
- Maintained a clean, organized, and welcoming environment.
- Communicated effectively and professionally with parents or guardians regarding their child’s behavior and well-being.
- Followed established check-in and check-out procedures.
- Ensured all toys and equipment were sanitized regularly and in good working condition.
- Followed all organizational policies regarding child safety, confidentiality, and behavior management.
Assistant Manager
Pandora
Brampton, Ontario
08.2017 - 12.2017
- Monitored team performance and prepared weekly reports.
- Led visual merchandising for promotional campaigns.
- Assisted with staff supervision and training.
- Supported social media content indicatives.
Special Care Provider (Special Needs)
Private Employer
Brampton, Ontario
11.2012 - 06.2016
- Provided daily care, meal preparation, hygiene assistance, and activity planning.
- Maintained safe, structured, and supportive environments.
Inventory & Data Entry Receptionist
Canadian Arctic Producers
Mississauga, Ontario
08.2014 - 09.2015
- Scanned and entered inventory data or year-end reporting.
- Answered phones, managed intercom, and handled office correspondence.
- Performed photocopying, scanning, and filing tasks.
Educational Assistant
Emma King Elementary School & Ferndale Woods Elementary School
Barrie, Ontario
01.2009 - 06.2009
- Supported classroom instruction and daily lesson activities.
- Supervised and card for young children.
Education
Social Service Work - undefined
Georgian College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Skills
- Records management
- Admissions support
- Database administration
- Enrollment management
- Course scheduling
- Higher education administration
- Graduation coordination
- Academic calendar management
- Admissions and registrations
- Counseling and advice
- Maintaining documents and records
- Attention to detail
- Relationship building
- Active listening
- Critical thinking
- Interpersonal communication
- Multitasking Abilities
- Problem-solving
- Time management
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Decision-making
- Task prioritization
- Interpersonal skills
- Analytical thinking
- Computer literacy
- Written communication
- Customer service
- Verbal and written communication
- Staff management
- Operations management
- Staff development
- Positive attitude
- MS office
- Microsoft office
- Social media
- Retail sales
Certification
- WHMIS
- Social Service Worker
Timeline
Registrar & Operations Specialist
Skilled Trades College of Canada
06.2025 - Current
Customer Service Cashier
Dollar Tree
05.2021 - 06.2022
Course Materials & Store Manager
Sheridan College for Follett Corporation
06.2019 - 08.2024
Hostess & Busser
Caffe Demetre
04.2019 - 02.2020
Child Minding Associate
GoodLife Fitness
10.2017 - 07.2019
Jewelry Consultant
Kavar Jewelers
08.2017 - 08.2019
Assistant Manager
Pandora
08.2017 - 12.2017
Inventory & Data Entry Receptionist
Canadian Arctic Producers
08.2014 - 09.2015
Special Care Provider (Special Needs)
Private Employer
11.2012 - 06.2016
Educational Assistant
Emma King Elementary School & Ferndale Woods Elementary School
01.2009 - 06.2009
Social Service Work - undefined
Georgian College