Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kimberley K Fletcher

Coquitlam,Canada

Summary

Dedicated and experienced team leader with a strong background in management across diverse industries, including animal care and logistics. Seeking an opportunity to apply organizational, problem-solving, and leadership skills in a dynamic and collaborative environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Hospital Manager

VCA Cats Only Animal Hospital
02.2024 - 02.2025
  • Managed hospital operations, staffing, and financial reporting
  • Supervised and trained staff, ensuring optimal performance and compliance
  • Coordinated veterinary services and client relations
  • Oversaw inventory management and procurement of medical supplies
  • Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.

Veterinary Assistant & Receptionist

VCA Como Lake Animal Hospital
10.2017 - 02.2024
  • Assisted veterinarians, administered medications, and educated clients
  • Managed scheduling, admissions, and payment processing
  • Improved clinic workflow and efficiency
  • Assisted Manager
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.

Interim Manager

VCA Coast Meridian Animal Hospital
12.2022 - 07.2023
  • Supervised daily hospital operations, staffing, and training
  • Managed financial reporting and ensured policy compliance
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Coordinated the permanent closure of Coast Meridian Animal Hospital

Interim Manager

VCA Como Lake Animal Hospital
04.2021 - 12.2021
  • Supervised daily hospital operations, staffing, and training
  • Managed financial reporting and ensured policy compliance
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established work schedules and assignments for staff, taking into account workload, space and equipment availability.

Animal Shelter Attendant

Coquitlam Animal Shelter
10.2017 - 09.2023
  • Provided medical care, and enrichment for shelter animals
  • Administered insulin, and oral and topical medications
  • Contributed to the continuous improvement of shelter operations by participating in staff meetings and offering feedback on policies and procedures.
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Assisted with adoption process by providing information about animals to potential adopters.

Veterinary Assistant

VCA Yaletown Pet Hospital
04.2015 - 10.2017
  • Provided technical support, restrained animals for procedures, and processed invoices
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.

Bylaw and Animal Services Information Clerk

City of Coquitlam
01.2019 - 01.2023
  • Processed payments for bylaw enforcement, adoptions, and services
  • Addressed resident concerns with strong customer service skills
  • Some experience with CLASS, AMANDA, and Tempest systems
  • Provided excellent customer service by promptly addressing questions and concerns with a professional demeanor.

Vault Cashier Supervisor/Armoured Guard Driver & ATM Tech

Brinks Canada
03.2006 - 03.2016
  • Supervised cash processing, staff coordination, and route planning
  • Transported currency and valuables, ensuring secure transactions
  • Maintained a high-stress work environment with safety protocols
  • Maintained a secure and organized work environment for efficient cash handling and management.
  • Improved overall efficiency by assisting team members with various tasks, fostering a collaborative work environment.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.

Education

Veterinary Assistant - Veterinary Assistant

Surrey Community College
Surrey, B.C
06.2015

General Studies -

Douglas College
Coquitlam, BC
01.2002

Skills

  • Staff development
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Certified in CPR/AED
  • Training and mentoring
  • Employee work scheduling

Accomplishments

  • Supervised team of 10-15 staff members.

Certification

  • CPR/AED Certification
  • Veterinary Assistant Certificate
  • Class 5 Drivers License


Timeline

Hospital Manager

VCA Cats Only Animal Hospital
02.2024 - 02.2025

Interim Manager

VCA Coast Meridian Animal Hospital
12.2022 - 07.2023

Interim Manager

VCA Como Lake Animal Hospital
04.2021 - 12.2021

Bylaw and Animal Services Information Clerk

City of Coquitlam
01.2019 - 01.2023

Veterinary Assistant & Receptionist

VCA Como Lake Animal Hospital
10.2017 - 02.2024

Animal Shelter Attendant

Coquitlam Animal Shelter
10.2017 - 09.2023

Veterinary Assistant

VCA Yaletown Pet Hospital
04.2015 - 10.2017

Vault Cashier Supervisor/Armoured Guard Driver & ATM Tech

Brinks Canada
03.2006 - 03.2016

General Studies -

Douglas College

Veterinary Assistant - Veterinary Assistant

Surrey Community College

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Kimberley K Fletcher