Kimberley Kennedy
Lachine,Quebec
Summary
Accomplished Customer Service Manager at Johnny Mahklouta, recognized for enhancing team performance through effective management and coaching. Demonstrated expertise in cash handling and fostering client relationships, leading to a 20% increase in customer satisfaction. Highly dependable and responsible, with a proven track record in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Manager
Johnny Mahklouta
Customer Service Cashier
Melhem Abdel Sater
07.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Manager, Sales and Customer Support
Johnny Mahklouta
06.2018 - 07.2025
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
- Coordinated trade show participation, showcasing company offerings while networking with industry professionals to generate leads.
- Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.
Cook's Assistant
Felix
02.2016 - 07.2016
- Assisted the cook in efficiently meeting dietary needs and restrictions of customers by preparing customized dishes.
- Enhanced presentation quality of menu items by applying plating techniques, contributing to positive customer dining experiences.
- Contributed to increased menu variety by suggesting new dishes based on seasonal ingredients and customer preferences.
- Participated in weekly meetings with management to address concerns or suggestions for improving workflow within the kitchen environment.
Residential House Cleaner
Gary St James
02.2003 - 07.2013
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
Education
High School Diploma - None
Westhill High
N.D.G1986
Skills
Fast learner
Highly dependable
Responsible
Management
Phones
Staff management
Cash handling
Cleaning
Cooking
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Customer Service Cashier
Melhem Abdel Sater
07.2025 - Current
Manager, Sales and Customer Support
Johnny Mahklouta
06.2018 - 07.2025
Cook's Assistant
Felix
02.2016 - 07.2016
Residential House Cleaner
Gary St James
02.2003 - 07.2013
Customer Service Manager
Johnny Mahklouta
High School Diploma - None
Westhill High