Kimberley Hewton
Ottawa,ON
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
14
14
years of professional experience
Work History
Community Paramedic Administrator
Ottawa Paramedic Service
02.2020 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Mentored new paramedics to enhance their clinical skills, knowledge of policies, and understanding of community resources available for patient support.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained strict adherence to confidentiality requirements and HIPAA regulations while managing sensitive patient information throughout all aspects of care delivery.
- Improved employee productivity with effective time management strategies for daily tasks.
- Collaborated with multidisciplinary teams to develop comprehensive care plans addressing the social, emotional, and medical needs of patients.
- Evaluated patient progress with regular follow-ups, adjusting care plans as needed to achieve optimal health outcomes.
- Facilitated effective communication between patients, families, physicians, nurses, and other healthcare professionals to ensure seamless continuity of care.
- Served as a reliable liaison between primary care providers and specialty services for efficient coordination of necessary diagnostic tests or treatments for complex cases.
Primary Care Paramedic
Ottawa Paramedic Service
10.2011 - Current
- Ensured a safe work environment by adhering to safety guidelines during medical interventions and vehicle operations.
- Enhanced patient care by efficiently assessing, treating, and monitoring medical emergencies in various settings.
- Provided high-quality pre-hospital care by maintaining up-to-date knowledge of emergency medical procedures and protocols.
- Administered basic life support and external cardiac defibrillation to emergent patients.
- Promoted health education and awareness among patients by conducting community presentations on first aid, CPR, and injury prevention.
- Improved response times through effective communication within the emergency team and coordination with dispatchers.
- Collaborated with EMS team members to develop more efficient processes for patient assessment, transportation, and transfer of care to hospital staff.
- Maintained accurate documentation of patient encounters, ensuring proper billing and continuity of care for follow-up appointments.
- Contributed to higher patient satisfaction scores by providing compassionate care during stressful situations.
- Completed medical reporting and documentation to transfer information from scene to hospital.
- Mentored new paramedics through hands-on training sessions, sharing knowledge of best practices in emergency medicine.
- Contributed to a positive team environment by actively participating in staff meetings, training sessions, and collaborative problem-solving initiatives.
- Assisted physicians in stabilizing critical patients upon arrival at the hospital setting, ensuring smoother transition into advanced care.
Education
College Diploma - Paramedicine
St.Lawrence College
Cornwall, ON04-2010
Skills
- Healthcare navigation
- Interprofessional collaboration
- Airway management
- Intravenous therapy
- Cardiac monitoring
- Quality improvement
- Community health education
- Emergency medical services
- Trauma management
- Critical decision-making skills
- Vital signs monitoring
- CPR
- Medication administration
Accomplishments
- Collaborated with team of 6 in the development of Food Insecurity in the aging population.
- Collaborated with team of 20 in the development of Clinical onboarding and training of new schedule.
- Resolved product issue through consumer testing.
- Developed a standardized onboarding process for administration staff working within the community health program.
Languages
English
Timeline
Community Paramedic Administrator
Ottawa Paramedic Service
02.2020 - Current
Primary Care Paramedic
Ottawa Paramedic Service
10.2011 - Current
College Diploma - Paramedicine
St.Lawrence College
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