Kimberley Henderson
Lake Loon,Canada
Summary
Seasoned Location Manager with background in overseeing operations, coordinating on-site logistics, and working cross-functionally to ensure project success. Strong skills in negotiation, team management, and problem-solving. Previous work yielded improved efficiencies, streamlined processes, and successful location setup for various projects.
Overview
5
5
years of professional experience
Work History
Location Manager
Transco Autobus
08.2023 - 09.2024
- Continued in my role of maintaining daily operations for two locations where I oversaw the complete transition of the HRCE Special Needs contract as well as maintaining the already situated CSAP contract until January of 2024 when I took over the daily operation of the CSAP location.
- I continued to consult with the contract Regional Directors, Operations Director and CSAP Board covering a region from Cape Breton, TorBay, Truro, HRM, Greenwood and Bridgewater.
General Manager
National Passenger Services
11.2022 - 08.2023
- Stepped up to oversee the daily operation of the Special Needs contract with the HRCE, maintaining operational policies, managing employees and more.
- Developed a diverse team of people to maintain contractual obligations.
- Set out yearly budget to meet the needs of the CSC.
- Maintained provincial compliance with the UARB and a working relationship with the Union.
- Prepared for the sale of the company and prepared all employees and departments for the transition to the incoming company.
Operations and Safety Training Manager
National Passenger Services
07.2019 - 08.2023
- Maintained all training of Drivers, Monitors, and office staff, approximately 240 employees to remain contractually compliant with the HRCE contract.
- Managed the Safety and Training of all Drivers, Monitors, and office staff for the CSAP and HRCE School Board contracts until June 2022, approximately 340 employees.
- Managed Provincial and Company compliance to maintain DMV Provincial Protocols.
- Investigated and reported all collisions to proper departments within the company as well as contractual and provincially regulated departments.
- Consulted with outside agencies concerning Modified work or RTW plans.
- Trained, coached, and mentored staff to ensure KPI's, Safe Driving practices, policies, and procedures.
- Investigated any complaints, met with necessary personnel, and followed through if disciplinary actions were necessary as per company and Union protocol.
- Chaired and met monthly with the JOHS Committee.
Education
Bachelor of Science/Arts Degree - Psychology of Abnormal Behavior
Brandon University
Brandon, Manitoba01.1986
Grade 12 education -
Miami Collegiate
Miami, Manitoba09.1984
Skills
- Operational management
- Unionized work force
- Live dispatching Resolving
- Resolving issues with concerned parents/schools and contract holders daily
- Contract negotiation
- Team development
- Employee training
- Safety management
Training
- 01/01/24, Received further CCOHS training.
- 01/01/19 - 12/31/24, Continue to train in company-based Leadership, Operations and Safety Courses.
- 01/01/18, Mental Health First Aid Workshop through NSFL and Office of Worker Council.
- 01/01/18, Workplace Bullying and Harassment-CCOHS.
- 01/01/18, OH&S 2-day training course.
- 01/01/13, Developed and presented Special Education and Mental Health programs for Drivers and Monitors.
- 01/01/13, Bullying in the Workplace Workshop.
- 01/01/12, Medication knowledge and dispensing.
- 01/01/11, WHMIS- Recertified annually.
- 01/01/06, OH&S 2-day training course.
Timeline
Location Manager
Transco Autobus
08.2023 - 09.2024
General Manager
National Passenger Services
11.2022 - 08.2023
Operations and Safety Training Manager
National Passenger Services
07.2019 - 08.2023
Bachelor of Science/Arts Degree - Psychology of Abnormal Behavior
Brandon University
Grade 12 education -
Miami Collegiate