Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Cashier

Kimberley Handley

Halifax,NS

Summary

Dynamic and dedicated professional with a strong background in customer service.Proven ability to enhance customer satisfaction through effective communication and conflict resolution. I am passionate and have a strong work ethic. My reliability,consistency, and aptitudes in effective communication facilitates productive interactions with other employees. Always looking to succeed in everything I do.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Cashier

Sobeys
11.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Enhanced shopping experience, provided product information and location assistance.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Sales Associate

Tim Hortons
09.2009 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Managed efficient cash register operations.

Room Attendant

Prince George Hotel
03.2001 - 06.2009
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Lunch Monitor

Rocking Stone
02.1997 - 06.2000
  • Increased student safety during lunch periods by diligently supervising all areas of the cafeteria and intervening in any conflicts or issues promptly.
  • Collaborated with school staff to address any concerns or issues regarding student behavior during lunch periods.
  • Monitored student behavior and implemented corrective actions.
  • Supported the implementation of school-wide policies and procedures related to student conduct during lunch hours.
  • Assisted in maintaining an orderly lunch line, ensuring students received their meals quickly and efficiently.
  • Facilitated timely clean-up after each lunch period, preparing the space for subsequent groups of students to enjoy their meals comfortably.
  • Improved student behavior by implementing a structured lunchtime schedule and clearly communicating expectations.
  • Enhanced cleanliness in the cafeteria by conducting regular table wipe-downs and monitoring proper trash disposal.

Education

GED -

Adult Program
Halifax, NS
06.1998

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Professionalism and courtesy
  • Multitasking and organization
  • Clear communication
  • Empathy and patience

Languages

English
Professional Working

Certification

Certificate with TIANS for housekeeping, Tourism Industry Association Of Nova Scotia with The Prince George Hotel

Timeline

Cashier

Sobeys
11.2022 - Current

Sales Associate

Tim Hortons
09.2009 - 04.2022

Room Attendant

Prince George Hotel
03.2001 - 06.2009

Lunch Monitor

Rocking Stone
02.1997 - 06.2000

GED -

Adult Program

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Kimberley Handley