Kimberley Bryant
Grand Cayman
Summary
Experienced hospitality professional with a strong background in the food and beverage industry, known for delivering exceptional customer service. With years of experience in both fast-paced environments and high-end establishments, I excel at building rapport with guests and ensuring memorable experiences. I am relocating to the Cayman Islands soon to be with my partner and am seeking new work opportunities. Eager to contribute my skills in a customer-focused role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Night Auditor
Listel Hotel
01.2025 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
Front Desk Agent
Listel Hotel
01.2025 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Server
La Latina
01.2014 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Store Manager
La Galette De France
01.2010 - 12.2016
- Motivated staff to achieve store goals for enhanced sales productivity.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Resolved customer complaints for improved store reputation and loyalty.
- Analyzed sales data for strategic planning and resource allocation.
- Established a welcoming atmosphere to encourage repeat business.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Food and Beverage Server
Cafe 125
02.2011 - 12.2016
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Adhered to health and safety standards while handling food and beverages.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Memorized dynamic menu options to accurately relay offerings to guests.
- Served food and beverages promptly with focused attention to customer needs.
- Supported cost control measures by accurately tracking inventory levels and minimizing waste through proper portioning practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Cook's Assistant
La Galette De France
01.2011 - 07.2016
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Followed food safety practices and sanitation guidelines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Stocked and rotated food items according to expiration dates.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Monitored food temperature, discarding items not stored correctly.
- Lifted and carried heavy materials.
- Trained new staff on food preparation and safety procedures.
- Maintained high personal grooming standards and uniform presentation.
Education
Graduate Diploma - Education
University of Western Australia
Perth, Australia12-2016
Bachelor of Science - Zoology And Physiology
University of Western Australia
Perth, Australia07-2013
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Safe food handling
- High volume dining
- Beverage preparation
- Inventory management
- Food sales and promotion
- Guest seating
- Barista skills
- Health and safety regulations
- Patience and tolerance
- Engaging personality
- Responsible alcohol service
Languages
English
Native or Bilingual
Certification
- Advanced Barista
- Serving it Right
- Responsible Service of Alcohol
- Advanced First Aid
Timeline
Night Auditor
Listel Hotel
01.2025 - Current
Front Desk Agent
Listel Hotel
01.2025 - Current
Server
La Latina
01.2014 - 01.2018
Food and Beverage Server
Cafe 125
02.2011 - 12.2016
Cook's Assistant
La Galette De France
01.2011 - 07.2016
Store Manager
La Galette De France
01.2010 - 12.2016
Graduate Diploma - Education
University of Western Australia
Bachelor of Science - Zoology And Physiology
University of Western Australia
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