Kimberley Adams
Toronto,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Walmart
09.2022 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Fashion Associate
Urban Planet
04.2022 - 09.2022
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
- Helped customers try on and fit merchandise.
Cashier
Baskin Robins
08.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Helped restock shelves when necessary to maintain an organized display area.
- Built and maintained positive working relationships with co-workers.
- Processed customers orders and ensured accuracy of their purchases.
- Delivered exceptional customer service at all points of contact.
- Worked with co-workers to complete tasks.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Northview Heights Secondary School
Toronto, ON06.2023
Skills
Customer Service
Reliability and punctuality
Patience and composure
Honest and Dependable
Adaptable and Flexible
Team Collaboration
Refunds and exchanges
Cash Handling
Languages
English
Full Professional
Certification
- Smart Serve certified (Feb 2024-Feb 2029)
Timeline
Customer Service Cashier
Walmart
09.2022 - Current
Fashion Associate
Urban Planet
04.2022 - 09.2022
Cashier
Baskin Robins
08.2021 - 04.2022
- Smart Serve certified (Feb 2024-Feb 2029)
High School Diploma -
Northview Heights Secondary School
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