Kimberlee Martin
Toronto,ON
Overview
21
21
years of professional experience
Work History
Dispatcher
Stock Transportation
Scarborough
11.2021 - 03.2023
- Proved successful working within tight deadlines in a paced environment
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
- Demonstrated respect, friendliness and willingness to help whenever needed
- Carried out day to day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks improving efficiency and productivity
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers as well as followed outlined steps of service
- Developed and maintained courteous working relationships
Dispatcher/CSR
Beck Taxi
Toronto, ON
03.2018 - 03.2021
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials
- Answered phones and quickly responded to customers requests in a highly professional manner
- Quickly processed orders into computer system
- Transfered calls to appropriate staff
- Receipt input using POS System
- Coordinated transportation services including dispatching taxis to special orders through computer to tablet and over radio
- Assessed drivers with directions during street closures and traffic pile up
Courier
Collins Automotive
Scarborough
12.2013 - 01.2015
- Enhanced customer satisfaction through timely deliveries and professional communication with clients
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use
- Developed strong relationships with clients through dependable service that ensured repeat business
- Followed company policies and procedures during shift
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Collected payments from customers for packages delivered and provided receipt to use as proof of transaction
- Picked and organized orders to be delivered
- Assisted dispatch when needed
Courier
Warden Automotive
Scarborough
05.2012 - 12.2013
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
Office Administrative Assistant
Dr. K Sachdeva
Oshawa, ON
03.2005 - 08.2010
- Scheduled appointments, filing, faxing, photocopying
- Organized charts, files, invoicing and prepared hospital requisitions for patients
- Liased with other medical departments booking Ultrasounds, X-rays, MRIs, Pre surgical screenings and other specialist referrals
- Insured the office and rooms where kept clean and orderly with supplies
- Performed landscaping and painting of office
Office Administrative Assistant
Dr. K Sachdeva
Oshawa, ON
03.2015 - 12.2015
- Instrumental in the organization of hundreds of medical documents for submitting to archive centre and completing process within a very strict prescribed timeline constraints
- Provided confidential and tactful responses to patient inquiries with dignity and respect
- Scheduled appointments, answered phones, filing, photocopying and faxing
- Daily organization of charts, files, invoices and prepared requisitions for patients
- Liased with other medical departments booking Ultrasounds, X-rays, MRIs, and other specialist referrals
- Insured the office and rooms were kept neat and orderly with supplies
Office Administrative Assistant
Law Office Of Debra Snider
Toronto, ON
04.2002 - 11.2002
- Answered telephone inquiries, booked appointments and scheduled meetings
- Responsible for typing court documents, photocopying, faxing and filing
- Credited for re-organization of entire file system resulting in better file accessibility
- Greeted clients in a friendly professional manner
- Compiled and organized information for meetings and negotiations
Education
Certificate - Truck Dispatch & Freight Brokerage Training
Truckadium
Mississauga, ON05.2024
Executive Administration
Centennial College
Scarborough, ON2000
Commendation
Toronto Police - 41 Division
October 2020
Timeline
Dispatcher
Stock Transportation
11.2021 - 03.2023
Dispatcher/CSR
Beck Taxi
03.2018 - 03.2021
Office Administrative Assistant
Dr. K Sachdeva
03.2015 - 12.2015
Courier
Collins Automotive
12.2013 - 01.2015
Courier
Warden Automotive
05.2012 - 12.2013
Office Administrative Assistant
Dr. K Sachdeva
03.2005 - 08.2010
Office Administrative Assistant
Law Office Of Debra Snider
04.2002 - 11.2002
Certificate - Truck Dispatch & Freight Brokerage Training
Truckadium
Executive Administration
Centennial College