Kimanh Phan
Rohnert Park
Summary
Dynamic professional with extensive experience in customer service at Whole Foods and patient care as a Medical Assistant at Kaiser Permanente. Proven ability to enhance service delivery and maintain HIPAA compliance while administering injections and managing electronic health records. Recognized for exceptional attention to detail and a commitment to patient satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service
Whole Foods
Novato
08.2024 - 09.2024
- Greeted customers, provided customer service and answered inquiries.
- Identified customer needs and provided excellent customer service.
- Developed strategies for improving customer service delivery methods.
Medical Assistant
Kaiser Permanente
Santa Rosa
08.2015 - 07.2024
- Measured vital signs and took medical histories to prepare patients for examination.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Education
Vocational - Medical Assistant Administrative And Clinical
Santa Rosa Junior College
Santa Rosa, CA08-2014
Skills
- Customer service
- Patient care
- Electronic health records
- HIPAA compliance
- Vital signs measurement
- Attention to detail
- Injection administration
- Patient scheduling
- EKG administration
- Ear irrigation
- CPR
- Specimens collection and processing
Accomplishments
- I Saved a Life Certificate, Kaiser Permanente
Timeline
Customer Service
Whole Foods
08.2024 - 09.2024
Medical Assistant
Kaiser Permanente
08.2015 - 07.2024
Vocational - Medical Assistant Administrative And Clinical
Santa Rosa Junior College
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