Kim Willis
23 George Street, West, Havelock, ON,ON
Summary
It would be a honour to be chosen for the position of Store Manager at Gay Lea. I feel I am a proven leader, coupled with my degree, strong communication skills, and being an efficient problem-solver, I would be an asset to your company. My past experience demonstrates exceptional attention to detail and outstanding customer service, ensuring confidentiality and efficiency. Skilled in financial reconciliation and inventory management, fostering a collaborative and respectful work environment. Trustworthy and reliable, with a commitment to continuous improvement and teamwork.
Overview
22
22
years of professional experience
Work History
Office Manager
Dr. Kenneth Batoo
Ajax, ON
04.2011 - 09.2011
- Handled sensitive information with discretion, maintaining confidentiality of medical documents and patient records.
- Provided exceptional customer service when addressing doctors/patients/suppliers/hospitals for results, inquiries or concerns.
- Maintained accurate financial records by reconciling accounts payable/receivable.
- Oversaw office inventory. Conducted regular inventory assessments of medical/office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinate tests, procedures and results in a timely manor insuring doctor had all pertinent patient information.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Bursar
Trafalgar Castle School
Whitby, ON
07.1999 - 08.2001
- Handled all day to day banking for school, students, class activities and events. Responsible for thousands of dollars, accounts receivable/payable and petty cash. I am fully bondable.
- Purchased all office supplies and inventory
- Liaison between parents and students setting up personal bank accounts and monitored allowances and spending restrictions.
- Coordinated all buses field trips, lunches and preparation for staff meetings.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned/taught and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Coordinator
John C Prestons
North York, ON
06.1989 - 07.1990
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Coordinated with vendors and suppliers to maintain optimal inventory levels, did monthly and year end inventory.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Preformed all required duties and when finished I helped anyone needing help ensuring everyone finished in a timely manor.
Education
Executive Office Administration - Executive Office Administration
Durham College
Oshawa, ON06.1999
Skills
Outstanding customer service
Attention to detail
Honest and trustworthy
Works well with others
Bondable
Willing to do overtime, help others and ability to multi task,
Excellent problem solving skills
Reliable hard working who leads by example
Languages
English
Hobbies
Baking, Art, Crochet, Helping in my community, if someone needs a smile give them one of yours!
Timeline
Office Manager
Dr. Kenneth Batoo
04.2011 - 09.2011
Bursar
Trafalgar Castle School
07.1999 - 08.2001
Service Coordinator
John C Prestons
06.1989 - 07.1990
Executive Office Administration - Executive Office Administration
Durham College