Kim Widya
Ottawa
Summary
Dynamic and innovative Graphic Designer with a proven track record at Printwell, adept at creating compelling logos and digital images using Adobe Creative Suite. Excelled in customer service roles, enhancing client satisfaction through effective communication and problem-solving skills. Recognized for fast learning and exceptional design capabilities, consistently achieving top performance awards.
Overview
3
3
years of professional experience
Work History
Graphic Designer
Printwell
06.2015 - 05.2016
- Able to develop and conceptualized creative designs for personal and business clients logos.
- Communicate with the printing team to have better view on turnaround time and possibilities in creating desired results for clients wether it is for print materials, brochures, banners or signs.
- Created digital image files through Adobe photoshop, Indesign and Illustrator.
Customer Service Representative
President Choice Mastercard
12.2013 - 02.2015
- Responsible in managing customers accounts through online banking over the phone.
- Responsible in directing clients to the appropriate banking and/ or payment plans.
- Responsible in handling sensitive information related to clients accounts.
- Responsible in detecting fraudulent calls and transactions.
- Building customer rapport through, active listening ,effectiveness, professionalism and thinking out side the box.
Customer Service Representative
PRIMUS TELECOMMUNICATIONS
02.2013 - 10.2013
- Answered inbound calls from customers regarding their accounts and services.
- Resolved customer concerns and issues where possible, and issued detailed tickets for another team where immediate resolution was not possible.
- Followed up on client tickets to ensure issues had been resolved.
- Ensured that customer interactions are documented to assist with future activities within their account.
- Participated on the Ottawa social committee to help foster a strong team environment.
- Was cross-trained in both American and Canadian business lines including home telephone, DSL, long distance and VoIP products.
- Received numerous performance awards and consistently scored at the top of the department on monthly performance scorecards.
Education
No Degree - International Business Management
Langara College
Vancouver, BCHigh School Diploma -
St. Marry
Indonesia08-2004
Skills
- Graphic design
- Logo design
- Social media design
- Logo creation
- Customer Service
- Fast learner
Languages
English
Professional Working
Indonesian
Native or Bilingual
Interests
I always have passion for art and wished to someday be able to write children's story or comic books In my free time, I swim and paint I also have passion for cooking and have previously worked in restaurants and wine bars during my college years I love children, animals and connect with people I am a fast learner who thrive in the right leadership
Timeline
Graphic Designer
Printwell
06.2015 - 05.2016
Customer Service Representative
President Choice Mastercard
12.2013 - 02.2015
Customer Service Representative
PRIMUS TELECOMMUNICATIONS
02.2013 - 10.2013
No Degree - International Business Management
Langara College
High School Diploma -
St. Marry
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