KIM WELDON
Grande Prairie,AB
Summary
Experience in customer service positions, often in demanding and complex situations. Leadership and problem solving skills with a solid understanding of the travel industry, including hospitality, aviation and travel sales.
Overview
16
16
years of professional experience
Work History
Travel Agent
Wanderlust Travel
01.2011 - Current
- Design personalized vacation experiences based on thorough understanding of each client's interests, budget constraints, and expectations.
- Attends industry conferences and networking events to stay current on market trends, forging valuable connections with key players in travel sector.
- Kept abreast of global travel advisories and communicated relevant updates to clients, ensuring their safety and well-being.
- Conduct thorough research to stay informed about new travel destinations, trends, and safety measures.
- Utilize travel planning software to efficiently manage bookings and itineraries.
- Invoicing and basic bookkeeping.
- Manage marketing, including social media & email marketing.
Customer Service Agent
Air Canada Jazz
01.2019 - 01.2020
- Responsible for checking in passengers according to Transport Canada and IATA regulations, ticketing, boarding and offloading passengers, operating flights which means coordinating between baggage handlers, pilots, flight attendants, fuel trucks and passengers to ensure on time and safe flights
- Often in high pressure situations where efficiency and accuracy while maintaining great customer service is necessary.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Contract Driver and Chaperone
PACE Sexual Assault Centre
01.2011 - 01.2012
- Transported children in the care of Alberta Child and Family Services
- Responsible for the children's care during trips, taking the children to and from family visits, various appointments, school, foster homes, the youth assessment centre and group homes
- The area served included Grande Prairie, High Prairie and Grande Cache, with many farms and acreages in surrounding areas.
- Collaborated with dispatchers to effectively manage schedules and address any changes or issues promptly.
Courier Driver
Turbo Delivery and Hot Shot
01.2009 - 01.2011
- Transported banking documentation for all the banks between Grande Prairie and Hines Creek, Alberta
- Required to drive in all seasons and driving conditions, including heavy snowfall and icy roads.
Education
Travel and Tourism Diploma -
Business Career College
Grande Prairie, ABMarketing and Management Certificate -
Business Career College
Grande Prairie, ABSocial Media Marketing
University of Alberta
Edmonton, ABSkills
- Itinerary Planning
- Travel industry expertise
- Geography Knowledge
- Social Media & Email Marketing
- Administrative tasks
- Interpersonal communications
- Database & Time Management
- Travel Documentation
- CRM & Reservation Software
- Web Design & Branding
- Business Development
- Microsoft Office
Websites
Volunteer Experience
- BNI Vice President, BNI Northern Connections, Grande Prairie, AB, 01/01/21, 12/31/22, Responsible for tracking the success of the chapter in terms of business passed and member engagement. Chair of the Membership Committee, responsible for interviews and checking with references and chairing the monthly chapter meetings with the various committees. General problem solving and settling of any disputes within the chapter.
Timeline
Customer Service Agent
Air Canada Jazz
01.2019 - 01.2020
Travel Agent
Wanderlust Travel
01.2011 - Current
Contract Driver and Chaperone
PACE Sexual Assault Centre
01.2011 - 01.2012
Courier Driver
Turbo Delivery and Hot Shot
01.2009 - 01.2011
Travel and Tourism Diploma -
Business Career College
Marketing and Management Certificate -
Business Career College
Social Media Marketing
University of Alberta
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