Kim Sobeck

- Maintain and grow existing customer accounts for parts and service departments

- Maintain and grow existing customer accounts for new and used trailer sales.

- Prospect for new accounts/referrals for parts and service departments

- Prospect for new customers/referrals for new trailer sales department

- Purchase inventory and monitor inventory levels pertaining to trailer parts and accessories

- Identify new vendors to help improve sales goals and objectives

- Provide parts quotes to service department and to insurance adjusters

- Work with warranty department on claims and issues with vendors

- Develop, implement and oversee warranty policies and procedures for both BWS Manufacturing and Stargate Trailers

- Developed training materials for staff on warranty policy compliance and best practices.

- Verify and process submitted warranty claims

- Worked with vendors, product engineering and production departments to identify product issues and implement corrective actions to increase efficiency

- File warranty claims with vendors and monitor processing of claim settlements and payments from vendors

-Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.

- Analyzed warranty data trends to drive improvements in product quality and service efficiency.

-Enhance trailer parts and service sales for the dealership at all 4 branches

-New equipment sales support

-Invoke best practices for parts purchases and monitor trailer parts inventory levels

-Manage dirty core inventory and special projects

-Liaison between equipment manufactures, customers and sales department

- Managed day-to-day operations of the Parts Department of the Moncton branch (Inventory management, purchasing management, freight costs)

- Managed staff - scheduling/training/mentoring

-Manage day to day operations of Parts Department

-Maintained inventory levels, performed shipping and receiving as required, sourcing of safety supplies for branch

-Price quoting for Service Department jobs

-Price quoting/sales and maintaining external customer accounts

-Oversaw inventory management, ensuring optimal stock levels and accurate records.

-Managed day to day operations of Parts Department including purchasing, staff scheduling, shop quotes and external customer account relations

-Managed dirty core inventory at all branches of Universal truck & Trailer

-Staff scheduling and day to day operation of staff in the Dieppe Parts Department

-Initially started as Parts counter clerk for first years of career with Universal