Kim Smith
Kanata,ON
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
33
33
years of professional experience
Work History
Customer Service Cashier
Canadian Tire
07.2013 - Current
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Redeemed coupons to discount purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Counted money in drawers at beginning and end of each shift.
Customer Service Supervisor
Zellers Department Store
09.1991 - 02.2013
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Education
Associate of Science - Business Administration
Algonquin College
Ottawa, ONSkills
- Customer Service
- Merchandise Restocking
- Cash handling expertise
- Retail Merchandising
- Data entry proficiency
- POS System Operation
- POS Systems
- Drawer balancing
Timeline
Customer Service Cashier
Canadian Tire
07.2013 - Current
Customer Service Supervisor
Zellers Department Store
09.1991 - 02.2013
Associate of Science - Business Administration
Algonquin College
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