Summary
Overview
Work History
Education
Skills
Timeline
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Kim Same

Kim Same

Guelph,ON

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Creative and self-taught in makeup application. Artistic and outgoing individual and passionate about the beauty industry and in-depth knowledge of skincare, haircare and makeup products.

Overview

12
12
years of professional experience

Work History

Manager

Rogers Communications
Toronto, ON
03.2022 - Current
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.

Case Manager Specialist

Rogers Communications
Toronto, ON
11.2012 - 03.2021
  • Assisted with the development of best-in-class solutions for internal and external customers.
  • Coordinated implementation of new technological tools to improve data gathering and trend tracking.
  • Created and executed successful strategies to facilitate collaboration between stakeholders.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Audited customer account information to identify issues and develop solutions.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.

Sales Associate

Marshalls
Guelph, ON
08.2016 - 12.2016
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Education

Some College (No Degree) - Business Administration

TriOS College Business Technology
Kitchener, ON

Skills

  • Sales Techniques
  • Project Management
  • Staff Development
  • Documentation and Reporting
  • Team Leadership
  • Teamwork and Collaboration
  • Problem Resolution
  • Complex Problem Solving
  • Verbal and Written Communication
  • Issue and Conflict Resolution
  • Computer Skills
  • Customer Relationship Management
  • MS Office
  • Interpersonal Relations

Timeline

Manager

Rogers Communications
03.2022 - Current

Sales Associate

Marshalls
08.2016 - 12.2016

Case Manager Specialist

Rogers Communications
11.2012 - 03.2021

Some College (No Degree) - Business Administration

TriOS College Business Technology

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Kim Same