Kim Rosenberger
Summary
Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Order Desk Administrator, Administrative Assistant
Sperling Vineyards
01.2021 - 04.2023
- Expedited order fulfillment with thorough coordination between sales, logistics, and warehouse teams.
- Developed strong relationships with key customers by providing personalized service and follow-up communications.
- Managed inventory to prevent stock discrepancies affecting order fulfillment speed or accuracy.
- Utilized software to accurately enter customer data, process orders and update customer records.
- Assisted in the creation of Wine Club Communication and provided administrative assistance to the General Manager.
Post Office Assistant (Term)
Canada Post Corporation
02.2021 - 05.2022
- Enhanced customer satisfaction by efficiently handling postal transactions and inquiries.
- Collaborated with team members to ensure smooth daily operations and consistently met performance goals.
Tasting Room Manager
Sperling Vineyards
03.2017 - 09.2020
- Ordered and managed product inventory. Coordinated the transportation and delivery of product.
- Maintained customer files, accounting records and processed accounts receivables.
- Managed daily tasting room operations, ensuring a clean, organized, and welcoming environment for guests.
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Coordinated with other departments to ensure seamless integration of tasting room operations within the overall winery business strategy.
Tasting Room Supervisor
Sperling Vineyards
03.2015 - 03.2017
- Enhanced guest experience by providing wine tastings and education.
- Organized shipping and receiving of products.
- Processed transactions and maintained customer accounts.
- Maintained high standards of guest service with thorough training and supervision of team members.
Chief Flight Attendant
Pacific Coastal Airlines
05.2007 - 03.2014
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Conducted both initial and annual training for flight attendants and Crew Resource Management with flight crew.
- Maintained employee training records and conducted annual employee reviews.
- Developed the Service Standards Manual.
- Dedicated member of the safety committee and participated in finding resolutions to department safety concerns and incidents.
Flight Attendant
Pacific Coastal Airlines
05.2005 - 03.2014
- Ensured the safety and comfort of customers onboard aircraft through compliance with policies, regulations, and safety procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Education
Venture Program -
British Columbia Institute of Technology
Vancouver04.2002
Fashion Merchandising -
John Casablancas
Calgary, AB04.1987
Grade 12 -
Selkirk Secondary School
Kimberley, BC06.1985
Skills
- Customer Service
- Training and Development
- Administrative Support
- Staff Management
- Spreadsheets
- Microsoft Office
- Accounting Support
Timeline
Post Office Assistant (Term)
Canada Post Corporation
02.2021 - 05.2022
Order Desk Administrator, Administrative Assistant
Sperling Vineyards
01.2021 - 04.2023
Tasting Room Manager
Sperling Vineyards
03.2017 - 09.2020
Tasting Room Supervisor
Sperling Vineyards
03.2015 - 03.2017
Chief Flight Attendant
Pacific Coastal Airlines
05.2007 - 03.2014
Flight Attendant
Pacific Coastal Airlines
05.2005 - 03.2014
Venture Program -
British Columbia Institute of Technology
Fashion Merchandising -
John Casablancas
Grade 12 -
Selkirk Secondary School
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