Kim Quashie-Sampson
Ajax,Canada
Summary
Dedicated Administrative Assistant/Receptionist with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to manage diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork, and project needs.
Overview
18
18
years of professional experience
Work History
Administration Clerk
Lakeridge Health Ajax/P
Ajax, ON
01.2024 - Current
- Maintains filing systems for records, correspondence, reports and documents.
- Updates databases with new customer information or changes to existing accounts.
- Provides general office support such as photocopying, faxing and scanning documents.
- Fields telephone calls and offer prompt, detailed answers to meet requests.
- Submits WSIB paperwork to doctors for accessing of patients.
- Prepares invoices for patients based on their expenses as per hospital fees.
- Assists patients with registration via kiosk and ambulance arrivals.
- Verifies insurance and collects critical data elements to properly identify and bill patients.
- Adheres to organizational policies and procedures at all times.
- Screens patients before and during admissions processes.
- Maintains current knowledge of healthcare regulations related to patient privacy.
Medical Office Assistant
Harwood Medical Centre
Ajax, Ontario
09.2021 - Current
- Registered patients and scheduled appointments
- Assisted with referrals and prepared medical records for patients
- Maintained confidentiality of records relating to clients' treatment
- Scheduled appointments for patients via phone and in person
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Collected information, verified insurance and collected co-payments for patients as part of check-in process
- Recorded vital signs and medical history for patients each shift
- Received and screened telephone calls and visitors by determining or addressing needs.
Service Associate/PSR
Lakeridge Health Ajax/Pickering Hospital
Ajax, ON
12.2021 - 01.2024
- Transports of Patient specimen to lab for processing.
- Patient Transport to other wards, x-rays, CT and MRI scans.
- Patient discharge, cleaning and sanitizing of rooms and stretchers.
Counter Staff
Tim Hortons
Ajax
09.2019 - 02.2021
- Prepared food items such as deli and hot sandwiches to meet customer specifications
- Oversaw inventory in buffet, reporting replacement needs to kitchen management
- Operated cash register collected payments and provided accurate change
- Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members
- Improved operations by collaborating with team members and customers to find workable solutions.
Cashier
Petro Mart Ltd
Port of Spain, Trinidad
01.2019 - 07.2019
- Monitored sales events, added new merchandise, and rang up purchases
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Resolved issues regarding customer complaints.
Customer Service Representative/ Cashier
Columbus Telecom Services
Trinidad
04.2014 - 10.2014
- Assisted with purchases, locating items, and signing up for rewards programs
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
- Helped customers find specific products, answered questions, and offered product advice
- Promoted specific item options to drive sales and achieve add-on purchases
- Assisted customers with account updates, new service additions and promotional offers.
Human Resources Assistant
Tucker Energy Services
San Fernando
03.2013 - 02.2014
- Data Entry and Clerical
- Created, organized, and maintained employee personnel files to keep sensitive data secure
- Filed documents, delivered mail, and performed bookkeeping to facilitate office operations of HR department.
Branch Secretary
Eastern Credit Union Co-operative Society Limited
06.2006 - 12.2012
- Month End Reports Filing Typing Logging in Share withdrawals, Share Transfers, etc
- Incoming and Outgoing Mails
- Member Relations, New Accounts
- Received and routed incoming calls and correspondence to promote timely communication
- Checked office supplies stock and placed orders to maintain levels
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
- Prepared packages for shipment by generating invoices and setting up courier deliveries
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Coordinated communications, including taking calls, responding to emails, and interfacing with customers.
Education
High School Diploma -
Trillium College
07.2021
High School Diploma -
El Dorado Y.D.A.C
08.1999
Coursework -
Princes Town Senior Comprehensive Secondary School
07.1998
Skills
- Office staff leadership
- Vendor relations skills
- Inventory purchasing
- Confidentiality understanding
- Data entry documentation
- Cash deposit preparation
- Recordkeeping and bookkeeping
- MS Office Suite
- Cash register operation
- Medical Office Procedures
- Customer service excellence
References
- Mrs. Kay Richards, Manager (Ag.), Tim Hortons, Harwood Avenue, South, Ajax, (905)-428-6388
- Ms. Kellee Gaines, Instructor, Trillium College, (416-474-5372
- Mr. Lester Adams, Manager, Petro Mart Limited, 1 (868) - 727-3412
Timeline
Administration Clerk
Lakeridge Health Ajax/P
01.2024 - Current
Service Associate/PSR
Lakeridge Health Ajax/Pickering Hospital
12.2021 - 01.2024
Medical Office Assistant
Harwood Medical Centre
09.2021 - Current
Counter Staff
Tim Hortons
09.2019 - 02.2021
Cashier
Petro Mart Ltd
01.2019 - 07.2019
Customer Service Representative/ Cashier
Columbus Telecom Services
04.2014 - 10.2014
Human Resources Assistant
Tucker Energy Services
03.2013 - 02.2014
Branch Secretary
Eastern Credit Union Co-operative Society Limited
06.2006 - 12.2012
High School Diploma -
Trillium College
High School Diploma -
El Dorado Y.D.A.C
Coursework -
Princes Town Senior Comprehensive Secondary School
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