Summary
Overview
Work History
Education
Skills
Timeline
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Kim Purdy

Murray River,PE

Summary

Reliable Front Office Manager known for interacting with guests and responding appropriately to questions. Ready to tackle any responsibility with pleasant demeanor and attitude. Uses independent decision-making skills and sound judgment to positively impact hotel success.

Overview

17
17
years of professional experience

Work History

Front Office Manager

Courtyard By Marriott
10.2012 - Current
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Front Desk Supervisor

Courtyard By Marriott
09.2011 - 10.2012
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
  • Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.

Room Service Supervisor

Delta Hotels By Marriott
03.2009 - 08.2011
  • Enhanced guest satisfaction by promptly addressing and resolving room service complaints and concerns.
  • Boosted customer loyalty with exceptional attention to detail and personalized service.
  • Maintained high standards of cleanliness, hygiene, and presentation in all areas of the hotel.
  • Developed strong relationships with team members through effective communication and collaboration.
  • Trained new staff members on room service responsibilities, ensuring a seamless integration into the team.

Banquet Server

Delta Hotels By Marriott
02.2007 - 01.2009
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.

Education

Journalism

Lawrence College
St. John's, NL
1999

Skills

  • Proficient in various Marriott programs including Fosse, Marsha and One Yield
  • Schedule Management
  • Guest Relations
  • Decision-Making Capabilities
  • Effective Multitasking

Timeline

Front Office Manager

Courtyard By Marriott
10.2012 - Current

Front Desk Supervisor

Courtyard By Marriott
09.2011 - 10.2012

Room Service Supervisor

Delta Hotels By Marriott
03.2009 - 08.2011

Banquet Server

Delta Hotels By Marriott
02.2007 - 01.2009

Journalism

Lawrence College

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Kim Purdy