Kim Peterson
Kingston,ON
Summary
Dynamic Assistant Manager at Hudson's Bay Company with a proven track record in team leadership and customer satisfaction. Expert in recruitment and training, fostering a motivated workforce. Enhanced customer experience through effective problem resolution and organizational skills, achieving significant improvements in service quality. Committed to maintaining a safe and efficient store environment.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Hudson's Bay Company, HBC
10.2007 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Education
Business And Marketing - Business And Marketing
St Lawrence College
Kingston, ONSkills
- Team leadership
- Decision-making
- Customer service and satisfaction
- Team motivation techniques and team building
- Hiring and training
- Scheduling and coordinating
- Problem resolution
- Organizational skills
- Workplace safety compliance
- Task delegation
Languages
English
Full Professional
Timeline
Assistant Manager
Hudson's Bay Company, HBC
10.2007 - Current
Business And Marketing - Business And Marketing
St Lawrence College
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