Kim Parsons

- Overseen all store operations and ensure to comply with company policies

- Lead, motivate, and develop store staff to achieve performance goals ( consistently hit sales targets, hourly targets, and shrink targets)

- Help with store merchandising, shelf stocking and unboxing daily shipments

- Implement and maintain visual merchandising standards

- Deliver exceptional customer service a d resolve any issues or complaints

- Assign tasks to the team, perform employee performance feedback as needed,

- Perform cash management store opening and closing

- Conduct tasks making sure daily breaks, time attendance and scheduling completed

- Responsible for hiring and performance management process

-Drive profitable sales through achievement of sales, profit goals, budget management ans sales forecast. Proactively analyze and utilize sales reports, economic trends and community needs to identify and respond to market changes.

- Create operational plans, prioritize, delegate, and provide clear direction. Ensure optimal store conditions through effective merchandising.

- Serve customers by greeting them, seeking their feedback and ensure customer needs, complaints and issues are resolved within company guidelines to create a positive shopping experience.

- Drive engagement, recognize and reward accomplishments, develop all associates and identify high potential associates. Conduct performance reviews , coaching and resolve employee issues.

-Manage schedules, ensuring adequate staffing levels and coverage

- Assisted in painting a clean organized and appealing store, including proper merchandising, presentation and stick levels

• Designed specialty cakes for weddings, birthdays, and graduations.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
• Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
• Improved bakery sales by creating innovative cake designs for holidays and special events.
• Verified accuracy of orders while meeting strict deadlines on producing completed products.
• Managed material inventory and ordered new materials when needed.
• Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.