Kim Parsons
St. John's,NL
Summary
Dynamic leader with a proven track record at Dollarama, adept in customer service and problem-solving. Excelled in enhancing customer relations and store merchandising, significantly improving store environment and team performance. Skilled in training and mentoring, consistently meeting goals with a focus on achievements over tasks.
Overview
27
27
years of professional experience
Work History
Store Manager
Dollarama
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Walmart
09.2014 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cake Decorator
Sobeys
12.1997 - 06.2014
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Education
Early Childhood Education
Career Academy
St. John's, NL06.1995
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Customer relations
- Training and mentoring
- Store merchandising
- Goals and performance
Languages
English
Professional Working
Timeline
Store Manager
Dollarama
10.2023 - Current
Assistant Manager
Walmart
09.2014 - 10.2023
Cake Decorator
Sobeys
12.1997 - 06.2014
Early Childhood Education
Career Academy
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