KIM OLIVEIRA
Assistant Manager/Operations Leader
Kitchener,ON
Summary
Encouraging and personable assistant manager with demonstrated leadership abilities; This allows for effective employee development through guided training and cooperation. I take on an empathetic but fair approach to individuals, which garnishes respect and effective two way communication with employees, peers as well as superiors. Talented at critical-thinking, translating to practical problem-solving. Attention to detail is extremely important value in a team member and I actively work to achieve that. Professional and welcoming in creating upbeat work environment.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Assistant Manager/Operations Leader
Grand River Natural Stone
05.2023 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Office Administrator
Northfield Metal Products
11.2022 - 04.2023
- Managed high volumes of daily customer inquiries and addressed billing issues to retain over 20 customers per month
- Reviewed product sales orders for accuracy, provided explanations for documents, and approved order exceptions
- Selected to train new customer service agents
- Utilized Customer Relationship Management (CRM) software to gather and analyze customer information, and facilitated customer retention campaigns
- Generated and sent various documents, including payoff requests, loan modifications, and delinquency notices to borrowers daily
- Maintained client satisfaction and performed administrative duties, including completing documentation and submitting data for social security/life insurance processing
- Improved organizational efficiency by directing implementation of new telephone system that connected multiple locations and enabled additional features.
Help Desk
Fastenal Canada
04.2017 - 11.2022
- Managed hundreds of daily emails, prioritizing and addressing inquiries
- Prioritized and revised incidents using company-specific ticket system
- Assigned responsibility for internal and external branch errors
- Monitored and reported inventory costs and credits
- Revised and adjusted product inventory based on existing issues
- Proficient in Oper1, PeopleSoft, and other company-specific programs
- Created procedures and training documents for new employees and department leads
- Conducted internal audits and prepared presentations for senior management.
Receiving Lead
Fastenal Canada
03.2014 - 04.2017
- Scaled, counted, and packaged bulk, pre-packaged, fragile, and liquid products
- Sorted variety of bulk picks, small parts, floor picks, and fragile items to appropriate locations
- Accountable for monitoring, un-jamming, and restarting conveyor line
- Handled locating, re-picking, and sorting of missing product, as well as scaling, counting, re-picking, and logging of damaged product
- Responsible for determining appropriate method of receiving, logging, and non-conformance of orders from suppliers
- Cross-docked and checked-through several orders, created labels, and sorted products for rapid shipment.
Education
Sales and Leadership
Fastenal School of Business
Kitchener, Ontario 01.2021 - 01.2021
High School Diploma -
Forest Heights Collegiate Institute
Kitchener, ON 09.2006 - 06.2010
Skills
- Customer Service
Training & Development
Performance Improvement Strategies
Interpersonal & Communication
Schedule Management
Attention to Detail
Leadership & Delegation
Certification
First Aid and CPR Certificate 2023
Timeline
Assistant Manager/Operations Leader
Grand River Natural Stone
05.2023 - Current
Office Administrator
Northfield Metal Products
11.2022 - 04.2023
Sales and Leadership
Fastenal School of Business
01.2021 - 01.2021
Help Desk
Fastenal Canada
04.2017 - 11.2022
Receiving Lead
Fastenal Canada
03.2014 - 04.2017
High School Diploma -
Forest Heights Collegiate Institute
09.2006 - 06.2010
First Aid and CPR Certificate 2023
St. John Ambulance – Kitchener, Ontario
WHMIS Certificate 2023
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