Kim Mori
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Water Technician
Winmar Restoration
09.2020 - Current
- Inspected and assessed water damage in residential homes.
- Inspected water quality and levels and reported findings to supervisors.
- Sanitized surfaces with antimicrobial solutions to prevent further contamination.
- Communicated regularly with supervisor regarding project status updates.
- Executed proper cleaning procedures utilizing chemical cleaners and power equipment to prevent damage to buildings.
- Utilized infrared cameras to detect hidden moisture behind walls or under floors.
- Conducted post-restoration inspections to ensure that all areas are completely dried out before leaving the job site.
- Ensured safety protocols were followed while working on hazardous sites containing black water or sewage contamination.
- Maintained records of jobs completed detailing type of services rendered and materials used.
- Removed debris from work area after each job was completed.
- Monitored progress of restoration process by taking moisture readings at regular intervals.
- Provided customer service to clients throughout the entire restoration process.
- Installed drying equipment to restore humidity levels within the home.
- Scrubbed sinks, basins and toilets in bathrooms and sanitized surfaces to protect users from infection.
- Operated high-powered cleaning machines to remove dirt and grime from carpets and upholstery.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Hazmat Technician
Winmar Restoration
09.2020 - Current
- Executed search and rescue tasks, utilizing hand and power tools, hydraulic tools, and other extrication equipment.
- Implemented safety protocols when responding to emergency situations involving hazmat releases.
- Monitored environmental conditions at hazardous materials sites to detect potential health hazards.
- Participated in training programs designed to enhance knowledge and skills in hazard identification and risk assessment techniques.
- Educated personnel on safe work practices while dealing with potentially toxic substances.
- Performed ventilation and entry operations to secure hazardous environment.
- Delivered excellent customer service using effective interpersonal and problem-solving skills.
- Conducted emergency scene risk analysis to determine boundaries, proper personal protective equipment, mitigation, clean up and packaging protocols.
- Handled oxygen and gas monitors and mercury analyzer.
- Performed emergency response duties in the event of a hazardous material incident.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Cleaning Team Leader
Winmar Restoration
09.2020 - Current
- Swept and damp-mopped private stairways and hallways.
- Provided guidance to cleaners on proper cleaning techniques and procedures.
- Enforced company policies among all employees involved in cleaning operations.
- Assisted in the training of new cleaners.
- Conducted regular inspections to ensure that work was completed according to standards.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Mixed water and detergents to prepare cleaning solutions.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Practiced safe work habits and wore protective safety equipment.
- Supervised and monitored the performance of cleaning staff.
- Explained goals and expectations required of trainees.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Ensured that all safety protocols were followed during cleaning operations.
Education
Personal Support Worker
NorQuest College
Edmonton, AB01-2011
Skills
- Technical Report Writing
- System Monitoring
- Emergency Response
- Equipment Operation
- Hazardous Materials Handling
- Chemical Handling
- Corrective Action Implementation
- Process Control
Certification
- Falls Protection Certificate
- Confined Space Certificate
- Odour Control Technician Certificate
- WHMIS 2015
- First Aid Level 1 Certificate
Affiliations
- I officiate adult softball league for 10 years
Accomplishments
- I earned a leadership role in my current job because I give my 110%, dependable, detailed-orientated, great work ethic, and have positive and professional attitude.
- customers fill out a job completion form at the end during the resetting contents and final clean. They give myself and my team great positive reviews.
Timeline
Lead Water Technician
Winmar Restoration
09.2020 - Current
Hazmat Technician
Winmar Restoration
09.2020 - Current
Cleaning Team Leader
Winmar Restoration
09.2020 - Current
Personal Support Worker
NorQuest College
- Falls Protection Certificate
- Confined Space Certificate
- Odour Control Technician Certificate
- WHMIS 2015
- First Aid Level 1 Certificate
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