Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kim Melo

Hamilton

Summary

Dynamic and reliable driver with a clean record and extensive experience at Voyago, excelling in passenger transportation and safety management. Known for exceptional customer service and effective time management, I consistently ensure timely and safe transport while navigating diverse routes. Committed to enhancing client satisfaction through proactive problem-solving and adherence to safety protocols.

Overview

2027
2027
years of professional experience

Work History

Driver

Freeman Herbs

Light Duty Driver

CAA
Hamilton
02.2025 - 07.2026

Driving company vehicle testing/installing batteries doing lock outs changing tires boosts on vehicles. Taking payment using debit machine or cash paperwork on computer/phone

Driver

Voyago
Niagara Area
06.2024 - 02.2025
  • Operated various types of vehicles to transport passengers safely and efficiently.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Managed schedules, ensuring timely pickups and drop-offs for all clients.
  • Assisted passengers with special needs, providing exceptional customer service during transport.

General Labourer/driver

1800 Gotjunk
04.2021 - 09.2023

Driving company vehicle testing/installing batteries doing lock outs changing tires boosts on vehicles. Taking payment using debit machine or cash paperwork on computer/phone

Customer Service Representative

Alorica
Hamilton, ON
02.2019 - 04.2021
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Managed customer accounts, updating records and ensuring data accuracy in CRM systems.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction scores.
  • Trained new staff on company policies, procedures, and best practices in customer service excellence.
  • Implemented feedback mechanisms to gather customer insights and drive continuous improvement initiatives.
  • Developed troubleshooting guides to streamline issue resolution processes for recurring problems.

Education

High School Diploma -

St. Thomas More Catholic Secondary School
Hampton, ON
06.2000

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • City and non-city driving
  • Flexible schedule
  • Punctuality
  • GPS and route planning
  • Safety protocols
  • Loading and unloading
  • Defensive driving
  • Vehicle inspection
  • Safety management
  • Route planning
  • Driving in adverse conditions
  • Navigational systems and GPS
  • Vehicle inspections
  • Route management
  • Transportation
  • Traffic law observation
  • Vehicle maintenance
  • Commercial driving
  • Equipment operation
  • Inclement weather driving
  • Passenger transportation
  • Relationship building

Languages

English
Elementary

Timeline

Light Duty Driver

CAA
02.2025 - 07.2026

Driver

Voyago
06.2024 - 02.2025

General Labourer/driver

1800 Gotjunk
04.2021 - 09.2023

Customer Service Representative

Alorica
02.2019 - 04.2021

Driver

Freeman Herbs

High School Diploma -

St. Thomas More Catholic Secondary School
Kim Melo