Kim Melo

Driving company vehicle testing/installing batteries doing lock outs changing tires boosts on vehicles. Taking payment using debit machine or cash paperwork on computer/phone

• Operated various types of vehicles to transport passengers safely and efficiently.
• Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
• Managed schedules, ensuring timely pickups and drop-offs for all clients.
• Assisted passengers with special needs, providing exceptional customer service during transport.

Driving company vehicle testing/installing batteries doing lock outs changing tires boosts on vehicles. Taking payment using debit machine or cash paperwork on computer/phone

• Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
• Managed customer accounts, updating records and ensuring data accuracy in CRM systems.
• Collaborated with team members to enhance service delivery and improve customer satisfaction scores.
• Trained new staff on company policies, procedures, and best practices in customer service excellence.
• Implemented feedback mechanisms to gather customer insights and drive continuous improvement initiatives.
• Developed troubleshooting guides to streamline issue resolution processes for recurring problems.