KIM MCPHERSON
Ste. Anne,Canada
Summary
Dedicated professional with extensive experience in customer service, safety enforcement, and operations coordination. Skilled in utilizing communication tools, maintaining compliance with regulations, and fostering positive interactions to support team success.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Direct Support Professional
El Dad Ranch
10.2025 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
park attendant
st malo provincial park
05.2025 - 09.2025
- Greeted park visitors and answered questions regarding park rules and regulations.
- Ensured safety of all guests by monitoring activities, enforcing rules, and responding to emergencies.
- Provided excellent customer service by promptly addressing complaints and resolving conflicts.
- Coordinated with other departments to ensure proper communication between staff members related to daily operations of the park.
- Trained new employees on standard operating procedures related to their job duties as a Park Attendant.
- Provided information about facilities, entertainment options, and rules and regulations.
Direct Support Professional
Pulford Community Living Services
10.2023 - 02.2025
- Facilitated community integration activities, encouraging social engagement and skill development among clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Transported clients to medical and dental appointments to provide support.
Bar Manager
thirst cactus
01.2021 - 09.2021
- Managed daily operations, including ordering, and inventory control.
- Counted money and made bank deposits.
- Scheduled and received deliveries and verified goods received against paperwork.
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
Security Officer
Bausch Health
2018 - 2019
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and incidents, coordinating with local law enforcement as needed.
- Implemented access control measures to regulate entry points effectively.
Direct Support Professional
Pulford Community Living Services
2017 - 2018
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Developed personalized support plans, addressing unique needs and goals of each client.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies for clients.
- Implemented behavior management techniques to foster positive interactions and reduce challenging behaviors.
- Trained and mentored new staff on best practices in direct support services and client care.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Loader/Operator
City Mix
05.2017 - 07.2017
- Performed routine maintenance on loaders, such as checking fluid levels, lubricating parts, and replacing filters.
- Operated wheeled loader to transport materials and products around the site safely and efficiently.
- Able to work flexible hours including overtime, weekends and holidays if necessary.
Security Guard
Habs Bar
03.2017 - 04.2017
- Interacted with visitors and employees in a professional manner.
- Protected property and staff by maintaining safe and secure environment.
- Patrolled buildings regularly both inside and outside while maintaining an alert presence.
- Assisted with crowd control at special events and large gatherings.
- Inspected doors, windows, locks, gates, ensuring they are secure after hours.
Private Caregiver
Niki Bedient
2012 - 2013
- Provided personalized care and companionship to enhance quality of life for clients.
- Assisted with daily living activities including bathing, grooming, and meal preparation.
- Administered medications and monitored health conditions to ensure client safety.
- Developed tailored care plans based on individual needs and preferences.
Direct Support Worker
Pulford Community Living
11.2011 - 02.2012
- Supported clients in developing life skills such as budgeting, shopping, laundry.
- Provided transportation services for clients when needed using agency vehicles or public transportation systems.
- Promoted healthy lifestyle habits among clients such as exercise routines, nutrition education.
- Maintained accurate records of services provided as well as progress notes regarding client's condition or changes in behaviors or attitudes.
- Assisted in developing meaningful leisure activities for clients according to their interests and abilities.
- Provided direct physical and emotional support to adults with disabilities, including personal care and assistance with activities of daily living.
- Encouraged independence while providing necessary guidance and supervision during activities of daily living.
- Enforced behavioral expectations consistently while promoting dignity and respect for each individual served.
- Monitored client health status through regular assessments, observations, and documentation.
- Responded promptly and appropriately to any emergency situations that arose during shift hours.
- Supervised and assisted patients during showers and baths.
- Prepared and served food for patients, following special prescribed diets.
- Administered medications to patients based upon physician or nurse guidelines.
- Administered medication and tracked treatment plan progress.
- Participated in crisis intervention and de-escalation procedures.
- Followed infection control and safety policies and guidelines.
- Helped patients move in and out of beds, baths and wheelchairs.
- Established personal relationships with clients to maintain patient comfort and care.
- Supported individuals with daily living activities, enhancing their independence and quality of life.
- Implemented personalized care plans to address unique needs and preferences of clients.
Education
High School Diploma - undefined
Ste. Anne Collegiate
Ste. Anne, MB01.2008
Skills
- Safe food handling
- Security Guard experience
- Valid Full Manitoba Security Guard License
- Possess Firearms license and have handcuffs training
- Can provide valid certified criminal record and child abuse registry checks
- Dedicated to providing the highest possible standards of customer service
- Proficient in using technology such as two-way radio to enhance communication and information management
- Ability to speak and write English clearly
- Ability to grasp new ideas and integrate them into desired results
- Physically fit and motivated
- Valid Class 4 and 6 driver's license and reliable vehicle
Certification
- January 2017 License in Security Guard Manitoba Department of Justice
- Oct 2025 Training in First Aid in emergency CPR/AED Canadian Red Cross
- January 2016 Firearms Licence in Possession Firearms Act, Statutes of Canada
- It's Good Business Manitoba Responsible Service and Safety Program
- January 2017 Safe Handcuffing TracDyne Training Systems Inc.
- Oct 2025 WHIMIS
- Mar 2024 Nci
RELEVANT EXPERIENCE
Well-versed in conflict resolution and observing incidents before they escalate, Experienced in foot and car patrol of facility perimeters, Familiar with crowd control management, Combine patience and perseverance to troubleshoot issues that may arise, High level of integrity and good moral character, Excellent personal motivation with proven ability to build and work collaboratively in a strong team concept environment as well as independently, Excellent common sense, judgement and decision-making abilities, Ability to lead others in high-demand situations
Timeline
Direct Support Professional
El Dad Ranch
10.2025 - Current
park attendant
st malo provincial park
05.2025 - 09.2025
Direct Support Professional
Pulford Community Living Services
10.2023 - 02.2025
Bar Manager
thirst cactus
01.2021 - 09.2021
Loader/Operator
City Mix
05.2017 - 07.2017
Security Guard
Habs Bar
03.2017 - 04.2017
Direct Support Worker
Pulford Community Living
11.2011 - 02.2012
High School Diploma - undefined
Ste. Anne Collegiate
Security Officer
Bausch Health
2018 - 2019
Direct Support Professional
Pulford Community Living Services
2017 - 2018
Private Caregiver
Niki Bedient
2012 - 2013