Kim Mckenzie
Toronto,Ontario
Summary
Detail-oriented individual with over 18 years of customer service experience. Seeking a full-time position as an administrative assistant. Strong time management skills, including the ability to effectively prioritize work assignments with changing priorities. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Payroll Document Administrator
Crosslinx Transit Solutions
02.2024 - 09.2024
- Organized and maintained departmental files of records to reduce clutter
- Vetted RRSP payments, notice of garnishment, benefit plans, court documents and etc. into ADP to improve accessibility for employees
- Utilized excel daily to organize workload/create productivity charts
- Completed project 3 months prior to expected completion date
Pension Technician
LifeWorks
05.2022 - 01.2023
- Processed transfers, contributions, withdrawal and termination calculations
- Utilized Microsoft excel daily to manage workload/complete calculations
- Retrieved Death certificates to process death benefit calculations
- Connected with clients to retrieve overpayments
- Remained apprised of applicable new/existing pension, tax and security legislation
Payment Analyst
Cibc
07.2021 - 05.2022
- Verified and amended over 1,200 payments on a weekly basis
- Processed large value payments of various currencies in a timely manner
- Performed queue management by delegating work to team members
- Checked postings and documents for correctness, accuracy and proper coding
- Demonstrated leadership by making improvements to work processes and helping to train others
Business Accounts Team
Cibc
09.2019 - 06.2021
- Achieved an average 92 % and above on all quality reviews
- Developed actionable improvements for existing processes and presented to management
- Delegated work to my team members by completing the daily assignment list on behalf of my Team Leader
- Cross-trained on the investigations/signing authorities' team
- Received exceeded expectations on my annual review
Administrative Coordinator
Cibc
02.2017 - 09.2019
- Monitored the inbound Right fax queues and Outlook email boxes for incoming faxes and emails from internal and external clients
- Ensured client requests were not duplicated to avoid potential loss and client dissatisfaction
- Optimized processes to increase productivity and efficiency while reducing corporate expenses
- Composed and prepared routine correspondence, letters and reports with job-related software
- Received exceed expectations on my annual review
Education
Diploma in Business Management: Financial Services
Humber Institute of Technology And Advanced Learning
Toronto, ON11.2017
Skills
- Critical Thinker
- Detail Oriented
- Organization
- Excellent Phone Etiquette
- Manage Scheduling
- Knowledgeable in Microsoft Excel, Word, Outlook, PowerPoint and Teams
- Time Management
- Client Retention
Timeline
Payroll Document Administrator
Crosslinx Transit Solutions
02.2024 - 09.2024
Pension Technician
LifeWorks
05.2022 - 01.2023
Payment Analyst
Cibc
07.2021 - 05.2022
Business Accounts Team
Cibc
09.2019 - 06.2021
Administrative Coordinator
Cibc
02.2017 - 09.2019
Diploma in Business Management: Financial Services
Humber Institute of Technology And Advanced Learning
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