Kim McGinnis
Georgina,ON
Summary
Goal-driven professional with over 25 years of superior Customer Service and Office Support experience. Strong organizational and critical thinking skills with a commitment to customer and corporate objective. A collaborative team contributor and effective communicator who always exercises sound judgment.
Overview
10
10
years of professional experience
Work History
Billing Coordinator
Util-Assist Inc.
Newmarket, ON
08.2019 - Current
- Execute monthly cycle bills, first and finals bills, adjustments and utility rate changes
- Maintain client SLA's: billing, service orders, customer enrollments
- Coach new and exciting team members on billing processes and accounting systems
- Experience with utility Customer Information System (CIS)
Billing Administrator
Util-Assist Inc
Newmarket, ON
02.2016 - 08.2019
- Supported multiple utility clients with day-to-day cashiering
- Prepared collection letters and IVR calls for outstanding accounts
- Processed Month End
- Managed and update department process documentation
Sales Associate
Walmart
Georgina, ON
10.2015 - 02.2016
- Ensured high levels of customer satisfaction by delivering excellent service
- Complied with inventory control procedures and maintained in-stock supply and merchandised products on the sales floor
Office Manager
York Region Superfeet
Newmarket, ON
05.2014 - 10.2015
- Managed confidential medical information and demonstrate professional judgment in a high-volume clinic
- Booked appointments, processed insurance documents, and prepared invoices.
Education
QuickBooks Online & Accounting -
TeachUcomp Inc.
OnlineLegal Administrative Assistant -
Toronto School of Business
Newmarket, ONSkills
- Proficiency with MS Office and CIS programs
- Multitasking and prioritization
- Maintaining daily SLA
- Problem-solving abilities
- Utility billing, cashiering and collections
- Appointment scheduling
Interests
- Playing hockey and baseball
- Reading Crime Novels
Timeline
Billing Coordinator
Util-Assist Inc.
08.2019 - Current
Billing Administrator
Util-Assist Inc
02.2016 - 08.2019
Sales Associate
Walmart
10.2015 - 02.2016
Office Manager
York Region Superfeet
05.2014 - 10.2015
QuickBooks Online & Accounting -
TeachUcomp Inc.
Legal Administrative Assistant -
Toronto School of Business
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