Kim Mattice

Design & Retail:

• Assisted head floral designer creating visually appealing floral arrangements tailored to individual preferences within designated timeframes,while respecting the clientele's privacy.
• Enhanced visual merchandising displays by organizing racks and displays of products strategically to promote and maintain visually appealing environments.
• Mentored junior staff members, fostering a positive work environment that encouraged creativity and growth.

Store Operations:

• Supported efficient workflow during high volume periods by effectively prioritizing tasks according to deadlines.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking ( inventory and reorder)or reorganizing products.
• Used register & Computer systems to process sales, returns, online orders, and gift vouchers. Including closing out & opening merchant service terminals.
• Responsible for opening and closing of the retail store front.

Cleaning & Maintenance:

• Mopped and vacuumed floors to maintain a professional appearance.
• Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
• Cleaned and polished glass doors, mirrors and wiped tables and other surfaces to increase aesthetic value.
• Maintained cleanliness of flower walk in coolers by washing down and properly sanitizing walls, floors , ceilings, shelves and doors.

Management:

• Optimized inventory control procedures to minimize stockouts and excess inventory levels.
• Enhanced team productivity by providing effective training programs and performance management systems.
• Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
• Recruited, hired and trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients; to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Reconciled cash , credit card transactions , tracked daily sales and invoices for accurate and updated financial reporting.

Restaurant Operations:

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Oversaw facility maintenance activities to ensure optimal performance of equipment.
• Ensured compliance with local health department regulations through regular staff training sessions and facility inspections and oversaw food preparation.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Ensured compliance with industry regulations, maintaining a safe working environment for staff members

Clean & Maintenance:

• Reduced risk of foodborne illnesses by consistently washing, sanitizing, and organizing kitchen utensils and equipment.
• Ensured timely disposal of waste materials for a clutter-free work environment.
• Fostered excellent sanitation practices within the kitchen staff through proper dishwashing procedures.
• Promoted health code compliance with diligent cleaning of restrooms for optimal hygiene standards.
• Boosted customer trust in food safety standards by maintaining a visibly clean and well-organized dining area.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Enhanced guest experience with meticulous attention to clean and sanitize tables, chairs, and other dining areas.