Kim Martin
Powell River,Canada
Summary
Experienced receptionist with 15+ years of customer service expertise seeking a challenging position to enhance employer's customer service capabilities and contribute to overall objectives. Committed to delivering exceptional service, eager to leverage skills and experience for organization's growth and success.
Overview
14
14
years of professional experience
Work History
Supervisor Receptionist
Westview Veterinary Hospital
03.2018 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Managed multi-line phone system and pleasantly greeted patients.
Receptionist
Powell River Veterinary Hospital
05.2014 - 07.2018
- Maintaining excellent customer relations
- Booking appointments
- Ordering supplies
- Organizing and cleaning throughout entire hospital
Manager
Savoury Bight, Beach Gardens
05.2010 - 05.2014
- Supervising floor staff
- Overseeing all sanctions of the pub and restaurant
- Ordering, scheduling and event planning
- Building strong relationships with all guests
- Maintaining a high level of cleaning and organization at all time
Education
First Year Business Accounting -
North Island College
Campbell River, BC01.1995
High School Diploma -
Southgate Secondary School
Campbell River, BC01.1989
Skills
- Excellent interpersonal and phone skills
- WHMIS
- Predicting needs and wants of clientele
- 45 wpm
- Building strong relations with clients
- Foodsafe
- Serving It Right Certificate
- Attention to detail
- Very organized
Timeline
Supervisor Receptionist
Westview Veterinary Hospital
03.2018 - 10.2024
Receptionist
Powell River Veterinary Hospital
05.2014 - 07.2018
Manager
Savoury Bight, Beach Gardens
05.2010 - 05.2014
High School Diploma -
Southgate Secondary School
First Year Business Accounting -
North Island College
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