Kim Li
Wuxi
Summary
Highly motivated IT professional with a proven track record of success in hotel pre-opening and operational IT support. Extensive experience in hospitality technology solutions, network administration, and user training. Proven ability to manage all aspects of IT infrastructure, ensure data security, implement and maintain hotel-specific software, and provide exceptional technical support to staff. Possesses in-depth knowledge of Alila brand standards and pre-opening processes gained through involvement in Alila Taihu Suzhou's launch.
Overview
8
8
years of professional experience
Work History
Information Technology Manager
Aman Fayun Hangzhou
12.2022 - 02.2023
- Provided IT support and troubleshooting for hotel operations.
- Maintained network security and data integrity.
- Trained staff on new software applications and hardware installations, boosting productivity across departments.
Information Systems Manager
Alila Taihu Suzhou
09.2021 - 09.2022
- Managed IT Pre-opening activities for Alila Taihu Suzhou (project has been suspended).
- Configured and tested hotel-specific software applications.
- Facilitated communication between IT teams and stakeholders, fostering collaboration on technology initiatives across the organization.
- Handle with all IT contract, using Opera Hosting PMS, Shiji Infrasys Cloud POS, Hyatt HyGEO, iScala SSC, BirchStreet system etc.
Information Systems Manager
Hyatt Regency Guangzhou Zengcheng
09.2020 - 09.2021
- Managed IT pre-opening activities for a new Hyatt Regency property.
- Configured and tested hotel-specific software applications.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
- Facilitated communication between IT teams and stakeholders, fostering collaboration on technology initiatives across the organization.
- Managed life cycle replacement of hardware and software.
- Handle with all IT contracts, using Hyatt Opera Hosting PMS, Shiji Infrasys Cloud POS, HotSOS, HSIA interTouch, iScala SSC Mode, BirchStreet system etc.
- Hotel staff user access & mailbox management, hotel all workstations & servers monthly upgrade patches, strictly follow the Hyatt Cyber Security Standards.
Information Systems Assistant Manager
Hyatt Place Beijing Daxing
07.2018 - 09.2020
- Supported the launch of a new Hyatt Place hotel by setting up IT infrastructure.
- Provided training and ongoing support to hotel staff on IT systems.
- Optimized database performance through ongoing monitoring, maintenance, and tuning activities.
Information Technology Supervisor
Rosewood Beijing
10.2017 - 07.2018
- Manage network infrastructure and maintain system security.
- Provide training and ongoing support to hotel staff on IT systems and procedures.
- User support and troubleshooting for hospitality technology solutions.
- Collaborating with departments across the hotel to resolve IT issues.
Information Technology Supervisor
Tangla Hotel Beijing
05.2015 - 09.2017
- Provided comprehensive IT support to hotel staff and guests, ensuring smooth operation of technology systems.
- Troubleshooted and resolved IT-related issues in a timely and professional manner, minimizing downtime.
- Managed network infrastructure, maintaining system security and data integrity.
- Collaborated with various departments to identify and implement effective IT solutions for improved hotel operations.
Education
Bachelor of Science -
Shanxi College of Computer Science And Technology
Shanxi, China07.2008
High School Diploma -
Shanxi Changzhi County No. 6 Middle School
Shanxi, China07.2004
Skills
- IT Infrastructure Management (Network, Servers, Security)
- Hotel Management Software (PMS, POS, Guest Facing Systems)
- Data Security and Compliance (PCI DSS)
- User Access Control and Identity Management
- User Support and Training
- IT Asset Management
- IT Budgeting
- Excellent Communication and Interpersonal Skills
- Strong Analytical and Problem-Solving Skills
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Chinese (Cantonese)
Limited Working
Japanese
Elementary
Timeline
Information Technology Manager
Aman Fayun Hangzhou
12.2022 - 02.2023
Information Systems Manager
Alila Taihu Suzhou
09.2021 - 09.2022
Information Systems Manager
Hyatt Regency Guangzhou Zengcheng
09.2020 - 09.2021
Information Systems Assistant Manager
Hyatt Place Beijing Daxing
07.2018 - 09.2020
Information Technology Supervisor
Rosewood Beijing
10.2017 - 07.2018
Information Technology Supervisor
Tangla Hotel Beijing
05.2015 - 09.2017
Bachelor of Science -
Shanxi College of Computer Science And Technology
High School Diploma -
Shanxi Changzhi County No. 6 Middle School
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