Kim Legace
Alliston,Ont.
Summary
I am enthusiastic, committed, resourceful, reliable. Creative and flexible in organizing and planning. Excellent written, verbal and listening skills. Excellent to detail. Great team player, and always willing to learn. Talented Dispatch Coordinator with years of experience working with communications equipment. Personable employee develops strong relationships with work crews and drivers and promptly addresses customer questions and complaints. Familiar with performing various clerical work tasks such as filing work orders and organizing inventory records.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Dispatch
Landmark Bus Lines
01.2022 - Current
- Communicated with dispatch regularly regarding route changes or delays.
- Communicated regularly with dispatch regarding route changes, customer requests.
- Implemented improvements to existing dispatch procedures as necessary.
- Ensured compliance with safety regulations while managing the dispatch operation.
- Created reports summarizing daily dispatch activities for management review.
- Managed and updated driver's daily schedule and dispatch board.
- Communicated frequently with dispatch to receive and respond to calls.
- Communicated with dispatch personnel regarding route changes or delays.
- Organized dispatch operations according to established protocols and procedures.
Payroll & AR & AP
First Student Canada
01.2008 - 01.2022
- Reconciled vendor statements to ensure payments were applied correctly.
- Communicated regularly with vendors regarding payment status updates.
- Documented internal control procedures for accounts receivable and payable operations.
- Processed employee expense reports according to company policy guidelines.
- Processed employee expense reimbursements in accordance with company policies.
- Maintained accurate records of all transactions in the accounts receivable and payable system.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Resolved discrepancies between payroll records and employee inquiries.
- Provided support to Human Resources regarding new hire paperwork and benefits enrollment documents.
Sale Represent.
Avon
01.2006 - 01.2013
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier
Wal-Mart Canada
01.2009 - 01.2010
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Administrative
Albright Electric Co. Ltd.
01.1998 - 01.1999
- Provided administrative support to departmental staff.
- Conducted research to support administrative operations activities.
- Performed administrative tasks associated with accounts receivable.
- Assisted with various administrative tasks as needed.
- Monitored budgets related to administrative activities.
- Implemented process improvements to streamline administrative operations.
Education
Skills
- Outlook Express
- Microsoft Word/Excel/Power Point
- Share Point
- Focus
- BICS
- CSI
- Traffic Studio
- Zoom/Teams
- Bus Hive
- ADP Workforce
- Fleet Tracking/Zonar
- Google Chrome
- MapPoint
- Fleet Dispatch
- Dispatch Interaction
- Dispatch Communications
Certification
- BZ License
- WHMIS
- Defense Driving Course
- First Aid Course
- Be Safe Leadership Training
References
- Gerry Richardson, (705) 717-0743, First Student
- Cheryl Lahay, (705) 817-0870, First Student
- Helen Carswell, (705) 816-1360, Landmark Bus Lines
Timeline
Dispatch
Landmark Bus Lines
01.2022 - Current
Cashier
Wal-Mart Canada
01.2009 - 01.2010
Payroll & AR & AP
First Student Canada
01.2008 - 01.2022
Sale Represent.
Avon
01.2006 - 01.2013
Administrative
Albright Electric Co. Ltd.
01.1998 - 01.1999
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