Kim Leedahl
Saskatoon,SK
Summary
Seasoned professional with a proven track record in small business operations and customer relations, notably at Michaels Arts And Crafts. Excelled in inventory control and team collaboration, enhancing customer satisfaction and driving sales. Skilled in conflict resolution and direct sales, achieving significant repeat business and referrals through exceptional service and efficient processes.
Overview
19
19
years of professional experience
Work History
Owner Operator YXE Cleans
Self Employed
01.2017 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Morning Crew Manager
Michaels Arts And Crafts
02.2014 - 01.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Set up displays of merchandise to market new products to customers.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Tracked production and quality control systems to proactively identify deficiencies.
Assistant Store Manager
Michaels Arts And Crafts
06.2010 - 02.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Store Manager
International Beauty Services
03.2005 - 08.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
Hairdressing
Marvel Beauty School
Saskatoon, SK06.1996
High School Diploma -
Bedford Road Collegiate
Saskatoon, SK06.1994
Skills
- Customer Relations
- Small business operations
- Inventory Control
- Direct Sales
- Customer Service
- Teamwork and Collaboration
- Conflict Resolution
- Key holder experience
Languages
English
Full Professional
Timeline
Owner Operator YXE Cleans
Self Employed
01.2017 - Current
Morning Crew Manager
Michaels Arts And Crafts
02.2014 - 01.2016
Assistant Store Manager
Michaels Arts And Crafts
06.2010 - 02.2014
Store Manager
International Beauty Services
03.2005 - 08.2010
Hairdressing
Marvel Beauty School
High School Diploma -
Bedford Road Collegiate