Kim LeBlanc
Sechelt
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Senior Assistant
Canada Post
01.2011 - Current
- Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Acquired product and service knowledge to provide solutions to customers.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Processed payments, handled cash and securely initiated bank deposits.
Customer Service Representative
Bank Of Montreal, BMO
07.2009 - 01.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
GED -
Kitsilano High School
Vancouver06.1988
Skills
- Strong Organization
- Mail distribution
- Time Management
- Product and service knowledge
- Workload Management
- Schedule and calendar management
- Ability to lift and move parcels and heavy equipment
Languages
English
Full Professional
Timeline
Senior Assistant
Canada Post
01.2011 - Current
Customer Service Representative
Bank Of Montreal, BMO
07.2009 - 01.2011
GED -
Kitsilano High School
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