Kim Lalonde
Quality Auto Supply
Sturgeon Falls,ON
1
Language
2027
years of professional experience
Dynamic professional with a proven track record at Savage Equipment Leasing, excelling in customer service and technical problem-solving. Demonstrated expertise in diagnosing mechanical issues and performing timely repairs, enhancing equipment lifespan. Known for reliability and teamwork, consistently delivering results while maintaining high standards of service and efficiency.
Work History
Sales Associate
- Assisted customers in selecting automotive parts and supplies
- Processed sales transactions accurately using point-of-sale system
- Identified compatible products by reviewing vehicle details and specifications
- Handled phone inquiries and checked inventory availability for customers
- Stocked merchandise and maintained organized sales floor displays
- Supported team members with order fulfillment and customer service needs
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Tech/service Manager
- Assisted customers in selecting automotive parts and supplies
- Processed sales transactions accurately using point-of-sale system
- Identified compatible products by reviewing vehicle details and specifications
- Handled phone inquiries and checked inventory availability for customers
- Stocked merchandise and maintained organized sales floor displays
- Supported team members with order fulfillment and customer service needs
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Technician/ Parts Manager
- Inspected leased equipment for wear, damage, and operational readiness.
- Performed routine maintenance on machinery, tools, and support systems.
- Diagnosed mechanical issues and completed timely repairs to restore serviceability.
- Documented service work, parts usage, and equipment condition with accuracy.
- Cleaned, tested, and prepared units for delivery, pickup, and customer use.
- Coordinated with dispatch and service teams to prioritize equipment availability.
- Assisted in inventory control for replacement parts, tools, and maintenance supplies.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Technician/sales
- Diagnosed equipment issues using hand tools, meters, and standard troubleshooting procedures.
- Inspected machinery components to identify wear, damage, and maintenance needs.
- Repaired mechanical systems, replacing defective parts and restoring operational performance.
- Performed preventive maintenance tasks to reduce downtime and support reliable equipment operation.
- Documented service work, parts usage, and repair findings accurately for maintenance records.
- Calibrated equipment settings to meet performance and safety requirements.
- Assisted with installations and setup of equipment according to technical specifications.
- Followed safety procedures while handling tools, machinery, and repair materials.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Optimized network performance, conducting regular updates and patches to software systems.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Liaised with internal departments to optimize productivity and efficiency.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Stamped grommets into canvas using mallets and punches or eyelet machines.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Education
High School Not Completed. Grade 11 And 12
Welder/ Fitter Program - Welder/fitter Program
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Languages
English/ french
Professional Working
Timeline
Sales Associate
Quality Auto Supply
2025 - CurrentRead More
Technician/ Parts Manager
Savage Equipment Leasing
2017 - 2025Read More
Tech/service Manager
United Rentals North Bay
1998 - 2010Read More
Technician/sales
Arnstien Equipment
2010 - 2017Read More
New Liskeard Secondary School
High School Not Completed. Grade 11 And 12
Read More
Canadore College of Applied Arts And Technology
Welder/ Fitter Program from Welder/fitter Program
Read More