Kim Hendy

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Streamlined project delivery processes, significantly reducing time to market for new product launches.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Leveraged data and analytics to make informed decisions and drive business improvements.

• Facilitated open forums and feedback sessions with trainees post-training implementation leading in better understanding.
• Collaborated with department managers to identify specific training needs, tailoring programs for maximum impact.
• Developed customized e-learning modules for remote employees, expanding access to vital training resources.
• Evaluated the effectiveness of training initiatives, adjusting strategies as needed to improve overall results.
• Reduced training costs by identifying areas for improvement in existing programs and recommending more efficient approaches.
• Delivered engaging presentations at industry conferences, raising company profile within the professional community.
• Mentored junior trainers, enhancing their skills and increasing team efficiency.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Trained new hires to perform cross-training exercises with experienced workers.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Trained and mentored Number new personnel hired to fulfill various roles.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Facilitated virtual, in-person and blended learning sessions.
• Developed job-specific competencies and performance standards.
• Used Software to design training for Type employees and increase company retention and productivity rates Number%.

• Created a positive learning environment by incorporating adult learning principles into all instructional designs.

Expedited updates to hotel/property information using SynXis and the 4 major global distributions systems. Assured high quality work and vital conductivity for hotel sales channels.

• Consulted and managed mortgages and loan for consumer clients.
• Consulted and sold mutual fund investments.
• Evaluated personal and commercial loans/mortgages.
• Managed legal documentation required for loan security