Kim Green
Ottawa,ON
Summary
Dynamic professional, with strong background in tenant services and property management with a proven track record in enhancing tenant satisfaction and streamlining processes. Skilled in managing tenant relations, coordinating maintenance, and ensuring compliance with regulations. Known for effective team collaboration, adaptability, and achieving results, fostering positive relationships and ensuring operational excellence. Reliable and flexible, consistently meeting changing needs while maintaining high standards.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments, with focus on optimizing processes and supporting team objectives. Known for proactive problem-solving and managing tenant communications seamlessly. Committed to achieving results by leveraging strong organizational and interpersonal skills.
Overview
40
40
years of professional experience
Work History
Property and Tenant Services Coordinator
Brookfield BGIS
03.2009 - 04.2025
- Collaborated effectively with management to develop comprehensive budgets, schedule contractors, and conduct facility inspections to identify cleaning and maintenance needs to improve tenant and customer experiences.
- Fostered positive working relationships with tenants, service providers, management and personnel throughout the organization.
- Provided exceptional customer service, enhancing tenant and customer satisfaction.
- Developed and implemented processes for efficient handling of maintenance requests and service issues.
- Coordinated tenant communications to ensure prompt resolutions of inquiries and concerns.
- Exhibited strong teamwork, demonstrating a friendly demeanor and willingness to assist colleagues whenever necessary.
- Assisted tenants with inquiries, ensuring prompt and accurate responses.
- Coordinated maintenance requests, facilitating timely service for tenants.
- Managed tenant communications through various channels, enhancing engagement and satisfaction.
- Collaborated with team members to enhance operational efficiency in service delivery.
- Served as the primary point of contact for tenant inquiries, providing prompt assistance and escalating concerns when necessary.
- Managed vendor relationships to ensure timely completion of tenant projects within budget constraints while maintaining high-quality standards.
- Collaborated with maintenance teams to coordinate repairs, and schedule preventative maintenance visits, minimizing disruption to the tenants daily schedules.
- Maintained a comprehensive database of tenant information ensuring quick access to relevant details in case of emergencies or urgent issues.
- Enhanced tenant satisfaction by addressing and resolving service requests promptly and efficiently.
- Maintained positive relationships with tenants and service providers by using active listening and effective interpersonal talents.
- Participated in regular safety inspections to identify potential hazards and ensure a safe working environment for all visitors to the sites.
- Assisted in budget preparation by forecasting expenses associated with ongoing operations such as utilities, preventative maintenance and repairs.
Accounts Receivable Analyst
Bell Canada
02.1985 - 07.2007
- Streamlined accounts receivable processes by identifying 73.4% of redundant positions that could be absorbed by other roles, leading to significant future savings in employment costs with minimal impact on operational efficiency, by executing an extensive Time & Motion Study across the Ottawa and Toronto offices.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Performed thorough account reconciliation to locate and resolve discrepancies related to over $5.7M in customers misapplied payments, within the first 7 months of my employment with Bell Canada.
- Supported internal and external audits by providing necessary documentation and insights related to accounts receivable transactions and processes.
- Mitigated disputes over invoices by liaising between external telecommunications clients, ensuring clear communication and swift resolution of issues (MCI, AT&T, and Telus Communications).
- Prepared spreadsheets using formulas, intermediate and advanced Microsoft Excel skills.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Maintained account accuracy by reviewing and reconciling checks weekly, and monthly.
Education
High School Diploma -
High School of Commerce
Ottawa, ON06-1982
Skills
- Customer Focused
- Strong Communication Skills
- Invoice Processing
- Policy Enforcement
- Facilities Management
- Strong Organizational Skills
- Cultivating Vendor and Tenant Relationships
- File Management Skills
- Strong Team Player
- Problem-Solving Abilities
- Attention to Detail
- Time Management Abilities
- Multitasking Abilities
- Reliability
- Microsoft Office
Languages
English
Native or Bilingual
Timeline
Property and Tenant Services Coordinator
Brookfield BGIS
03.2009 - 04.2025
Accounts Receivable Analyst
Bell Canada
02.1985 - 07.2007
High School Diploma -
High School of Commerce
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