Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kim Gravells

Westlock County,AB

Summary

Hardworking and passionate data entry and administrative professional with strong organizational skills and experience in a police records environment. Ready to help team achieve short and long-term goals.


Motivated, dependable and personable team player with exceptional attention to detail. Fast learner and committed to continuous, self-directed learning.


Excellent communication, relationship-building and problem-solving abilities. Skilled in records management and word and information processing.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Town Of Westlock
09.2023 - Current
  • Utilize my verbal and written communication skills and interpersonal skills to interact with customers and colleagues
  • Handle point-of-sale transactions and provide friendly, courteous service to the general public
  • Respond to customer requests in person and over the telephone for facility information and bookings
  • Maintain customer satisfaction by addressing customer needs and resolving concerns
  • Update account information to maintain customer records

Homeschool Teacher

Self-Employed
09.2016 - Current
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests
  • Graded homework, quizzes, classwork and exams to report on progress of student achievements
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels
  • Submitted and assembled student portfolios for local school district to satisfy legal guidelines

Data Processing Clerk

Edmonton Police Service
03.2013 - 03.2014
  • Completed time-sensitive word and information processing requests
  • Quickly learned new processes and systems and kept current with procedural enhancements
  • Worked independently to efficiently and accurately enter high volume of data entries into Records Management System (RMS)
  • Communicated with supervisor and other colleagues to resolve discrepancies and maintain effective working relationships

Telephone Interviewer

Statistics Canada
03.2012 - 03.2013
  • Professionally notified participants of call purpose and use of information
  • Exercised sound judgment to gather data in a friendly and courteous manner
  • Administered phone interviews to survey participants
  • Maintained effective working relationships

Ticket Review Processing Clerk

City Of Edmonton
07.2012 - 12.2012
  • Managed time efficiently and completed tasks within deadlines
  • Worked effectively in a fast-paced environment
  • Learned and adapted quickly to new technology and software applications
  • Identified issues, analyzed information and provided solutions to problems

Education

Diploma - Applied Communications in Professional Writing

Grant MacEwan Community College
Edmonton, AB
04-2004

High School Diploma -

Paul Kane High School
St. Albert, AB
06-2001

Skills

  • Organization and time management
  • Adaptability
  • Attention to detail
  • Word and data processing
  • Microsoft Office and computer skills
  • Professional demeanor
  • Decision-making
  • Team collaboration
  • Interpersonal skills
  • Administrative and office support

References

Available upon request

Timeline

Customer Service Representative

Town Of Westlock
09.2023 - Current

Homeschool Teacher

Self-Employed
09.2016 - Current

Data Processing Clerk

Edmonton Police Service
03.2013 - 03.2014

Ticket Review Processing Clerk

City Of Edmonton
07.2012 - 12.2012

Telephone Interviewer

Statistics Canada
03.2012 - 03.2013

Diploma - Applied Communications in Professional Writing

Grant MacEwan Community College

High School Diploma -

Paul Kane High School

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Kim Gravells