Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kim Gossenberger

Calgary,AB

Summary

At Coast Appliances, I excelled as a Sales Associate, leveraging my problem-solving skills and customer service expertise to develop strong client relationships and drive sales. I thrived in high-stress situations, ensuring customer satisfaction and contributing to team success through collaboration and continuous professional development. Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

32
32
years of professional experience

Work History

Sales Associate

Coast Appliances
Calgary, AB
04.2023 - Current
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Used in-store system to locate inventory and place special orders for customers.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Sales Associate

The Brick
Calgary, AB
09.2017 - 04.2022
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Helped customers locate products and checked store system for merchandise at other sites.

Home Appliance Sales Associate

Sears
Calgary, AB
01.1993 - 09.2017
  • Utilized [Software] to check item availability in store inventory.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.

Education

Graduate Certificate - Land Administration

Mount Royal University
Calgary, None

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills

Languages

English
Full Professional

Timeline

Sales Associate

Coast Appliances
04.2023 - Current

Sales Associate

The Brick
09.2017 - 04.2022

Home Appliance Sales Associate

Sears
01.1993 - 09.2017

Graduate Certificate - Land Administration

Mount Royal University
Kim Gossenberger