Kim Godsmark
Penticton,BC
Summary
With a proven track record at Valley First, I excel in client satisfaction and account management, showcasing exceptional customer service and Microsoft Office proficiency. My ability to resolve conflicts and streamline processes has consistently enhanced productivity and client relationships, making me a sought-after specialist for both members and staff.
Knowledgeable Member Service Representative with robust background in account management and client relations.
Overview
10
10
years of professional experience
Work History
Banking Member Service Representative/Business Banking Consultant
Valleyfirst a Division of First West Credit Union
03.2006 - 08.2014
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Changed vault combinations quarterly or when needed.
- Assisted with ATM opening and closing procedures.
- Prioritized assisting frontline staff with lineups and balancing outages.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Consistently requested by name to assist Members and Staff with their banking needs.
- Proficient in a wide variety of operating system software
- Assisted with the creation of new business account documentation to streamline the account opening process.
Customer Service Cashier
White Clinic Pharmacy
04.2004 - 02.2006
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Assisted Pharmacy technicians with filling prescriptions when needed.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Penticton Secondary School
Penticton, BC06-2000
Skills
- Exceptional customer service skills, mediated effective conflict resolution
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Account administration and reconciliation
- Customer relationship development
- Microsoft office proficiency
- Proven ability to implement improvements to streamline processes and increase productivity
- Provided in house training for new programs and processes
Timeline
Banking Member Service Representative/Business Banking Consultant
Valleyfirst a Division of First West Credit Union
03.2006 - 08.2014
Customer Service Cashier
White Clinic Pharmacy
04.2004 - 02.2006
High School Diploma -
Penticton Secondary School
Similar Profiles
Abhishek SharmaAbhishek Sharma
Member Advisor at Island Savings, A division of First West Credit UnionMember Advisor at Island Savings, A division of First West Credit Union
Nana Emmanuel BofahNana Emmanuel Bofah
Cyber Incident Reporting Initiative Intern at National Credit Union Administration (NCUA), Critical Infrastructure DivisionCyber Incident Reporting Initiative Intern at National Credit Union Administration (NCUA), Critical Infrastructure Division
JENNY BAUMGARTNERJENNY BAUMGARTNER
POST-CLOSING MORTGAGE SUPPORT SPECIALIST II at LAKE AREA MORTGAGE; A DIVISION OF ROYAL CREDIT UNIONPOST-CLOSING MORTGAGE SUPPORT SPECIALIST II at LAKE AREA MORTGAGE; A DIVISION OF ROYAL CREDIT UNION