Kim Goddard-Belanger
Burk's Falls,ON
Summary
Empathic and compassionate Case Manager seeking meaningful employment supporting and assisting clients with access to various Community Service Programs. Proven ability to relate empathetically and effectively with clientele. Advocate for inclusivity and champion of people with the ability to assess the needs of others quickly and efficiently using sound judgement and exemplary interpersonal skills.
Overview
11
11
years of professional experience
Work History
Expressive Arts Facilitator
Streams Community Hub Charity
03.2018 - 04.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Designed and facilitated inclusive programs for all children
- Assessed individual needs and created child-specific projects for children with special needs
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Client Care Supervisor
Millenium1 Solutions
03.2021 - 03.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Advocated for rights of Indigenous Survivors of Day Schools
- Provided crisis intervention and coordinated referrals to available support systems including therapists, lawyers and administrative assistance.
- Validated and listened with empathy to Indigenous Survivors wanting to talk about their experiences
- Quickly assessed applications of clients and determined eligibility for class action suit according to legislation and policies
- Prepared documentation and maintained detailed client profiles
- Supported up to 75 clients per day
- Referred unusual cases to upper management for review and subsequent consideration for requested changes in applications with success
Administrative Assistant
Orangeville Volkswagen
05.2014 - 10.2016
- Executed record filing system to improve document organization and management.
- Worked in a team-based setting and delivered essential life and employment skills
- Provided excellent communication and exemplary interpersonal skills for exceptional client care
- Quickly analyzed and assessed situations and client personalities to resolve conflict and calm concerns
- Employed empathic and active listening skills with a proven ability to relate effectively with clientele and build trust
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Prepared, completed and signed accurate documentation, licensing, and insurance forms
- Managed inventory and coordinated deliveries
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Client Relations Leader
Blackstock Ford
07.2012 - 05.2014
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Psychology
Simon Fraser University
Vancouver, BCFine Arts
University of Toronto
Toronto, ONPsychology And Fine Arts
Nipissing University
North Bay, ONPsychotherapy
The Centre For Training in Psychotherapy
Toronto, ONPsychology
Athabasca University
Athabasca, AB01.2025
Skills
- Active Listening
- Empathy
- Conflict Resolution and Mediation
- Social Perceptiveness
- Excellent communication and Interpersonal Skills
- Effective Problem-Solving
- Crisis Intervention Techniques
- Complex Problem-Solving
- Critical Thinking
- Proven Ability to Relate Empathically and Effectively with Clientele
- Group Therapy Training
- Psychology
Additional Information
Volunteer work with Operation Springboard in Toronto, Ontario and the Mattawa Women's Resource Centre.
Personal experience working with and supporting individuals with mental health challenges and addiction.
Timeline
Client Care Supervisor
Millenium1 Solutions
03.2021 - 03.2022
Expressive Arts Facilitator
Streams Community Hub Charity
03.2018 - 04.2023
Administrative Assistant
Orangeville Volkswagen
05.2014 - 10.2016
Client Relations Leader
Blackstock Ford
07.2012 - 05.2014
Psychology
Simon Fraser University
Fine Arts
University of Toronto
Psychology And Fine Arts
Nipissing University
Psychotherapy
The Centre For Training in Psychotherapy
Psychology
Athabasca University
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