Kim Frederickson
Esterhazy,SK
Summary
Accomplished Operations Manager with a proven track record at Tim Hortons and A&W, enhancing customer satisfaction and achieving financial targets through effective team leadership and inventory control. Skilled in employee training and motivation, I've driven significant improvements in service delivery and operational efficiency.
Overview
9
9
years of professional experience
Work History
Manager of Operations
Tim Hortons
09.2016 - 03.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
Manager of Operations
A&W
06.2014 - 05.2016
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
Education
Sca/Hha - Health Education
Siast
Melville, SK05.2000
Skills
- Employee training
- Customer service
- Task delegation
- Staff recruitment
- Team leadership
- Employee motivation
- Inventory control
- Customer retention
Timeline
Manager of Operations
Tim Hortons
09.2016 - 03.2023
Manager of Operations
A&W
06.2014 - 05.2016
Sca/Hha - Health Education
Siast
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