KIM FOXON
Leduc,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
DENTAL RECEPTIONIST
MISSION PARK DENTAL CLINIC
05.2010 - 01.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Processed medical insurance claims and payments.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Provided excellent customer service to create positive experiences and build patient trust.
WAITRESS
PRINCE GEORGE GOLF & CURLING CLUB
01.2009 - 01.2010
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Answered customers' questions, recommended items, and recorded order information.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
CERTIFIED DENTAL ASSISTANT
NORTH HART DENTAL
06.2003 - 12.2008
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
- Scheduled and confirmed patient appointments.
- Reduced dentist's workload during procedures by anticipating their needs and having necessary instruments readily available.
- Assisted dentists with complex procedures, ensuring patient safety and satisfaction.
- Increased patient retention by developing strong relationships and providing personalized care.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Collaborated with team members to provide seamless care during high-volume periods, minimizing wait times for patients.
Education
Diploma - DENTAL ASSISITING
COLLEGE OF NEW CALEDONIA
Prince George, BC06.2003
High School Diploma -
Kelly Road Secondary
Prince George, BC06.1998
Skills
- Punctual and Reliable
- Excellent multitasking capability
- Phone and Email Etiquette
- Relationship Building
References
Available upon request
Timeline
DENTAL RECEPTIONIST
MISSION PARK DENTAL CLINIC
05.2010 - 01.2015
WAITRESS
PRINCE GEORGE GOLF & CURLING CLUB
01.2009 - 01.2010
CERTIFIED DENTAL ASSISTANT
NORTH HART DENTAL
06.2003 - 12.2008
Diploma - DENTAL ASSISITING
COLLEGE OF NEW CALEDONIA
High School Diploma -
Kelly Road Secondary
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