Kim Fitzgerald
Carleton Place,ON
Summary
Accurate and performance driven Financial Services Manager with 22 years of automotive experience. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Auto Finance Manager
Bean Chevrolet Buick GMC Ltd.
09.2002 - Current
- Developed strong relationships with lenders to secure favorable loan terms for customers.
- Increased customer satisfaction by providing exceptional service throughout the auto finance process.
- Educated customers on various loan products, ensuring they fully understood their financial commitments.
- Conducted thorough evaluations of client credit history to determine the best financing options available.
- Provided ongoing training and support to sales staff on updated financing programs and offerings.
- Organized and maintained loan files to ensure deliveries were met.
Sales Operations Manager
Compugen Systems
03.1990 - 07.1997
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Worked closely with the purchasing department to ensure inventory levels would meet demand for our regional office throughout fiscal year periods.
- Coordinated meetings and logistics for sales meetings and directed and supervised a 5 member team.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
Education
High School Diploma -
CPHS
Carleton Place, ON1981
Skills
- Automotive Industry Knowledge
- Loan Underwriting Expertise
- Strong negotiation skills
- Detail-oriented mindset
- Team Leadership Qualities
- Problem solving
- Customer relations
- Attention to detail
- Time managment
- Adaptable to change
- Continuous Improvement Mindset
- Interpersonal effectiveness
Languages
English
Native or Bilingual
Certification
- OMVIC license
- Financial Services Manager certificate - First Canadian Financial Group
- Quality Service course - Disney Institute
Timeline
Auto Finance Manager
Bean Chevrolet Buick GMC Ltd.
09.2002 - Current
Sales Operations Manager
Compugen Systems
03.1990 - 07.1997
High School Diploma -
CPHS
- OMVIC license
- Financial Services Manager certificate - First Canadian Financial Group
- Quality Service course - Disney Institute
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