Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kim Finney

Shelburne,NS

Summary

Proven track record in enhancing customer satisfaction and sales at Lawtons Drugs through expert customer service and effective organizational skills. Aided in promotional cosmetic events and demonstrated team collaboration and adaptability. Achieved significant improvements in customer engagement and operational efficiency.

Overview

27
27
years of professional experience

Work History

Beauty Advisor/ Sales Associate

Lawtons Drugs
08.2006 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.

Sales Associate

NSLC
09.1997 - 08.2006
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.

Sales Associate/Supervisor

Crafts Canada
09.2000 - 07.2004
  • Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
  • Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
  • Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
  • Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

Certificate In Gerontology -

Mount Saint Vincent University
Halifax, NS
04.1997

Bachelor Of Arts - Psychology

University College of Cape Breton
Sydney, NS
04.1997

Skills

  • Customer Service
  • Organization and Multitasking
  • Team Collaboration
  • Flexibility and Adaptability

Languages

English
Professional Working

Timeline

Beauty Advisor/ Sales Associate

Lawtons Drugs
08.2006 - Current

Sales Associate/Supervisor

Crafts Canada
09.2000 - 07.2004

Sales Associate

NSLC
09.1997 - 08.2006

Certificate In Gerontology -

Mount Saint Vincent University

Bachelor Of Arts - Psychology

University College of Cape Breton

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Kim Finney