Kim Facendi
Beaumont,AB
Summary
Service writer with expertise in warranty processing and customer satisfaction enhancement. Proven ability to organize tasks efficiently and maintain meticulous attention to detail. Consistently delivers high-quality service and resolves customer issues effectively.
Overview
13
13
years of professional experience
Work History
Service Writer
Brandt Truck and Trailer
Nisku, Alberta
09.2022 - Current
- Generated work orders to initiate service processes efficiently.
- Ensured accuracy in technicians' time submissions for reliable billing.
- Managed open work orders, reviewing and closing them upon job completion.
- Communicated with clients to secure purchase orders for timely processing.
- Coordinated transportation of units to various vendors to meet project deadlines.
- Processed purchase orders for shop supplies, maintaining optimal inventory levels.
- Entered warranty claims into portal, reviewed credit amounts, and appealed declined claims.
- Organized team gatherings to enhance collaboration and morale.
Salesperson
Martin Motorsports
Edmonton, Alberta
09.2012 - 06.2016
- Identified needs of customers promptly and efficiently.
- Fostered strong customer relationships
- Achieved sales targets for entire BRP product line
- Participated in trade shows to enhance sales opportunities
Education
High School Diploma -
Carleton Place High School
Carleton Place, ON06-2005
Skills
- Work order generation
- Time submission accuracy
- Warranty claim processing
- Purchase order management
- Inventory control
- Customer relationship management
- Team collaboration
- Attention to detail
- Time management
Reference
- Craig Stoddart - Manager Brandt Truck and Trailer 780-919-6900
Timeline
Service Writer
Brandt Truck and Trailer
09.2022 - Current
Salesperson
Martin Motorsports
09.2012 - 06.2016
High School Diploma -
Carleton Place High School
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