Kim Ewin
Welland,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Niagara Parks Commissions
Niagara Falls, Ontario
07.2024 - 11.2024
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Trained new team members in cash register operation, stock procedures, and customer services.
Customer Service Cashier
Twice as nice Restaurant
Toronto, Ontario
02.2020 - 06.2024
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Answered phone calls to assist customers with questions and orders.
- Resolved customer complaints in a professional manner.
Personal Support Worker
Extended Care
Toronto, Ontario
05.2022 - 10.2022
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Recorded client status progress and challenges in logbooks and reports.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Collaborated with interdisciplinary team members to develop care plans for individual patients.
Education
Graduate Certificate - Personal Support Worker
City College of Healthcare And Business
Toronto, ON11-2022
Graduate Certificate - Human Resource Management
Canadian College of Business And Healthcare
Toronto, ONSkills
- Customer engagement
- Problem-solving skills
- Cash handling accuracy
- Listening skills
- Outgoing personality
- Privacy and confidentiality
- Healthcare documentation
- Crisis intervention
- Personal safety awareness
- Community integration
- Mental health support
Certification
- Personal Support Worker Certificate
- Smart Serve License
Timeline
Sales Associate
Niagara Parks Commissions
07.2024 - 11.2024
Personal Support Worker
Extended Care
05.2022 - 10.2022
Customer Service Cashier
Twice as nice Restaurant
02.2020 - 06.2024
- Personal Support Worker Certificate
- Smart Serve License
Graduate Certificate - Personal Support Worker
City College of Healthcare And Business
Graduate Certificate - Human Resource Management
Canadian College of Business And Healthcare
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