Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kim Eisner

Dartmouth,NS

Summary

Innovative, driven, and detail-oriented leader with over 25 years’ experience in a variety of sales and leadership positions. Throughout my years as both a District Manager and more recently as a Regional Manager, l have had the pleasure of working with and recruiting high performing and goal oriented teams with proven results of excellence. I believe strongly in surrounding myself with top talent and giving every team member the autonomy to make decisions that will positively effect their career as well as the business. Leadership is not a position, it is a privilege that is earned by putting the needs of your team ahead of your own and watching as they grow and develop.

Overview

31
31
years of professional experience
1
1
year of post-secondary education
3
3
Certifications

Work History

Regional Manager

goeasy Ltd
5 2014 - Current
  • Responsible for customer satisfaction, associate development and retention, delivering financial results, growing the company’s revenue base, executing operational standards, asset protection, and loss prevention
  • Present an outgoing, positive, and approachable demeanor that draws in both customers and associates, and strong leadership skills that allow leading by example
  • Strong communication, problem solving, and negotiation skills are top-notch, and have the ability to work well and be resourceful in fast-paced and demanding situations
  • Pride in immaculate appearance and attention to detail, and have been tasked with P&Ls and other financial goals and objectives in the past and have not only met, but exceeded targets.
  • Achieved Regional Manager of the year in 2020
  • Achieved Quarterly Leadership Award 2024
  • 4 time winner of our annual Chairman's Award

Retail Sales and Operations of Payzants Building Centers

Home Hardware
10.2013 - 05.2014
  • Mentoring and developing the team to increase results and efficiency within the retail division
  • Designed and implemented operational procedures for store walks to increase merchandising and inventory control
  • Introduced weekly1 on1 sessions to increase communications, set expectations and develop a level of accountability for the different departments in the retail store
  • Worked with the receiving department to improve the process and organization for receiving shipments, reintroduced weekly inventory cycle counts, introduced a daily sales tracker and budgets to increase accountability and performance on
  • Improve Sales Results and Strengthen the Sales Culture
  • Responsible for recruiting to build a success team for the future with every position working towards owning their replacement
  • Facilitate Team Meetings as well as training meetings for groups of 10-30 attendees on different topics such as team building, sales expectations and tracking along with PK training.

District Sales Manager

Atlantic Canada
02.2011 - 10.2013
  • Responsible for managing sales and operations, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, and loss prevention at retail stores
  • Assist in the recruitment and hiring of the most qualified managers to achieve the company’s goal of maximizing growth in sales revenue, profit generation and performance excellence
  • Train and coach the management staff in the execution of daily store operations and maximizing sales
  • Developed a Junior District Manager to take on the role of a District Manager with a new division
  • Communicate and support company policies and the development of long range goals and objectives
  • Review operational reports and records to ensure adherence to company policies and procedures, monitor store profitability, manage payroll budgets, identify and resolve issues that affect the stores service, efficiency, and productivity
  • Act as liaison between the field and head office
  • Build strong relations with network partners to enhance sales and relationship
  • Coordinate 7 new store openings, 2 store relocations, sales promotion activities, pricing and placement of merchandise and displays
  • Ensure compliance of Sales Managers with established company policies and standards, such as safekeeping of company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the stores by performing required audits.

Store Manager

Sears Canada
01.2010 - 02.2011
  • Created an environment where associates feel comfortable to openly exchange ideas and concerns
  • Drive associate engagement by actively promoting Sears Mission, Vision and Values, providing regular communication through staff conferences, department meetings, daily scrums, etc., and maintaining high standards in all associate areas within the store
  • Ensure active recognition programs and associate development plans are in place
  • Worked with all store leaders to ensure customer service expectations, both direct and indirect, are being met, such as selling interactions, store environment, Customer Service Desk service standards, etc
  • Used all available resources to diagnose and develop plans for improvement
  • Drove flawless execution of corporate initiatives and store standards including operational, payroll and merchandising standards
  • Take a pro-active approach to diagnose and put solutions in place to address gaps and achieve plans
  • Balanced current day work with creating strategies to ensure successful execution of future initiatives, special events and financial deliverables
  • Developed leadership team through an effective performance management program that provides goals, coaching, training and recognition as well as regular, meaningful assessments
  • Ensure succession plans are in place and developmental plans are implemented
  • Ensured all associates work in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.

General Manager

Best Buy
01.2005 - 01.2010
  • Responsible for managing sales and operations, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, and loss prevention at my location
  • Oversaw 5 managers, 10 supervisors and 100 staff members of different departments
  • Assist in the recruitment and hiring of all staff to open the first Best Buy
  • Train and coach all staff in the execution of daily store operations and maximizing sales
  • Communicate and support company policies and the development of long range goals and objectives while living the 4 core Values of Best Buy
  • Review operational reports and records to ensure adherence to company policies and procedures, monitor store profitability, manage payroll budgets, identify and resolve issues that affect the stores service, efficiency, and productivity.

General Manager

Staples Business Depot
01.2001 - 01.2005
  • A strong multidimensional skill set helped meet more than just our sales targets, it kept customers satisfied by creating and cultivating a selling culture that incorporates the Easy brand promise at all levels of the store
  • Expertise in technology hardware and tech services inspired all associates to maximize sales in these areas
  • Oversaw the checkout, Service Centre and Copy Centre areas to make sure customer service is up to STAPLES' high standards
  • The keys to success in this position were strength in planning and execution, and the ability to motivate and support the other managers and associates on the sales team, while also operating a profitable store.

District Manager

Radio Shack
12.1992 - 01.2001
  • Responsible for ensuring the effective and efficient operation of all stores within my assigned district, including protection of company assets against loss; conducting store visits and audits; and recruitment, training, coaching, and development of staff
  • Oversaw 32 locations and approximately 125 staff throughout southern Alberta and BC
  • Managed 2 brands within my assigned district of both Radio Shack as well as Rogers AT&T locations
  • Directly spearheaded new locations within my assigned district, relocations or renovations and was a direct liaison between the field and Head Office
  • Promoted an in-store culture that was focused on consistently delivering exceptional, positive in-store customer experiences
  • Resolved escalated customer service issues to ensure customer retention and satisfaction
  • Resolved any and all operational issues that may arise within the store; worked with the manager on problem solving to provide developmental opportunities
  • Communicated established sales and profit targets to the stores within the district
  • Guided the team towards achievement of these company goals by closely working with stores that were struggling to meet these goals and inspired others to further better their performance
  • Continually built bench depth by attracting top talent, assessing their capability, hiring, and retaining only the best associates for all store management positions with the district
  • Provided guidance and support to new managers with recruitment of store associates
  • Oversaw and carried out human resources functions within area of responsibility including: recruitment & orientation of new staff, providing training and coaching opportunities (selling skills, product and operations knowledge), maintained open communication, conducting performance and attendance management, and promoting corporate culture and values

Education

Electrical, Industrial Electrical

Nova Scotia Community College
01.1991 - 05.1992

Skills

  • Top Skills
  • Loss Prevention
  • Store Management
  • Merchandising

Certification

Facilitation Skills for Managers and

Timeline

Retail Sales and Operations of Payzants Building Centers

Home Hardware
10.2013 - 05.2014

District Sales Manager

Atlantic Canada
02.2011 - 10.2013

Store Manager

Sears Canada
01.2010 - 02.2011

General Manager

Best Buy
01.2005 - 01.2010

General Manager

Staples Business Depot
01.2001 - 01.2005

District Manager

Radio Shack
12.1992 - 01.2001

Electrical, Industrial Electrical

Nova Scotia Community College
01.1991 - 05.1992

Regional Manager

goeasy Ltd
5 2014 - Current

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Kim Eisner