Kim Doucet
Brampton,ON
Summary
Safety-conscious Meter Reader with extensive knowledge of handheld technologies and physical capacity to handle varying temperatures and climates with efficiency. Focused individual with more than 20 years' expertise promoting effective customer service and assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level type position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Meter Reader
Region Of Peel
06.1997 - 11.2021
- Attended safety meetings and took part in safety awareness trainings and programs.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Repaired non-functioning meters and tested to verify operational status.
- Trained new meter readers to apply best practices and comply with safety procedures.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Used [Software] to transfer collected data to company databases daily.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Utilize GPS technology to locate customers accurately and avoid delays.
- Educated customers to provide information on energy conservation techniques.
- Conducted energy audits to identify energy-saving opportunities.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Receptionist Clerk
Pre-Construction
03.1995 - 01.1997
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
Education
Toronto School of Business
Toronto, ONBusiness
Toronto School of Business
01.1996
High School Diploma -
Brampton Centennial Secondary School
Brampton, ON06.1995
Skills
- Accurate Record Keeping
- Safety Procedures
- Document Interpretation and Review
- Equipment Oversight
- Safety Measures and Policies
- Quality Control Measures
Languages
English
Full Professional
Timeline
Meter Reader
Region Of Peel
06.1997 - 11.2021
Receptionist Clerk
Pre-Construction
03.1995 - 01.1997
Toronto School of Business
Business
Toronto School of Business
High School Diploma -
Brampton Centennial Secondary School
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