Kim DeGier-Wloshinsky
Montreal West,QC
Summary
Dynamic leader and Owner Operator of K.D's House Cleaning Services, excelling in client service and operations management. Leveraged negotiation and communication skills to enhance customer satisfaction and streamline business processes, achieving significant repeat business. Skilled in staff management and business administration, consistently met production targets and fostered a positive workplace culture.
Overview
17
17
years of professional experience
Work History
Owner Operator of Cleaning Business
K.D's House Cleaning Services
2008.01 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Met production targets and tight deadlines by collaborating closely with team members.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Customer Service Representative
Urban Barn Furniture
2007.08 - 2009.01
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Mayfield Secondary School
Caledon, ON09.1984
Skills
- Customer Relations
- Small business operations
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Staff Management
- Staff hiring
- Business Administration
- Negotiation
- Human Resource Management
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Owner Operator of Cleaning Business
K.D's House Cleaning Services
2008.01 - Current
Customer Service Representative
Urban Barn Furniture
2007.08 - 2009.01
High School Diploma -
Mayfield Secondary School
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